The Global Digital Product Manager at ADI Global Distribution is responsible for developing and executing product strategies that improve the digital customer experience and deliver measurable business outcomes.
This role leads customer and product discovery, establishes product vision and roadmaps, prioritizes opportunities, and translates customer and business needs into clearly defined product initiatives. The Product Manager collaborates globally with business stakeholders, UX, Architecture, Engineering, Data, Analytics, regional teams, and Product Owners to move digital products from discovery through delivery and continuous improvement.
The Product Manager owns the customer problem, product direction, priorities, and outcomes. Product Owners partner with the Product Manager to translate roadmap priorities and Epics into stories and executable work.
JOB RESPONSBILITIES:
Own and maintain global digital product strategies and roadmaps aligned with customer needs and business priorities.
Develop a deep understanding of customers, their workflows, and the problems they need to solve.
Lead product discovery using customer research, analytics, stakeholder feedback, market insights, and experimentation.
Translate customer problems and business priorities into clearly defined product initiatives, outcomes, success measures, and requirements.
Prioritize product opportunities based on customer value, business impact, strategic alignment, evidence, dependencies, and delivery feasibility.
Partner with UX, Architecture, Engineering, Data, Analytics, and other teams to evaluate solutions, dependencies, risks, and tradeoffs.
Partner with Product Owners to translate roadmap priorities and Epics into executable work.
Use analytics, customer feedback, and operational data to evaluate product performance and continuously improve the experience.
Make informed recommendations to build, buy, integrate, improve, migrate, consolidate, or retire digital capabilities.
Communicate product priorities, decisions, tradeoffs, progress, risks, and outcomes to business and technology leadership.
Build alignment across global and regional stakeholders while accounting for meaningful differences in markets, customers, and business needs.
YOU MUST HAVE:
Minimum of 8 years of demonstrated experience in digital product management, digital customer experience, digital platforms, software engineering, or related fields.
Experience working in Agile SDLC across the product lifecycle, from discovery and strategy through roadmap prioritization, delivery, launch, measurement, and continuous improvement.
Experience using quantitative and qualitative evidence to make product decisions and measure outcomes.
Ability to understand APIs, technical diagrams, modern wen and cloud architectures, technical documentation and translate effectively between customer, business, and technical concepts.
Prior experience working with UX, Engineering, Architecture, Data, Analytics, and Product Owners.
Strong stakeholder leadership, communication, analytical thinking, prioritization, problem-solving, and decision-making skills.
Ability to operate effectively across multiple teams, business functions, regions, and competing priorities.
WE VALUE:
Experience with technically complex B2B digital products, platforms, or ecosystems.
Experience working with software engineers and architects to understand technical feasibility, dependencies, risks, and solution tradeoffs.
Working knowledge of APIs, system integrations, modern web and cloud architectures, data flows, authentication and authorization, SSO, customer identity, and platform dependencies.
Experience managing products that integrate multiple internal and third-party platforms.
Previous experience as a Technical Product Manager, technical business analyst, solutions engineer, software engineer, or in a similar technically oriented role.
Experience with data quality, system-of-record considerations, product instrumentation, and interconnected digital platforms.
Experience with AI-enabled products, conversational experiences, enterprise search, knowledge retrieval, personalization, or automation.
Experience with Exclusive Brand product enablement, education and certification, learning platforms, community platforms, technical support, knowledge management, configuration or design tools, connected products, or customer self-service.
Experience making build, buy, integrate, migrate, consolidate, or retire recommendations for digital products and platforms.
ADI is a leading global distributor and solutions provider of security, AV, and smart living technologies, helping professionals deliver smarter, safer, and more connected experiences for homes and businesses around the world. Through trusted brands, exclusive solutions, and strong industry partnerships, ADI supports more than 110,000 customers across residential and commercial markets globally. From security and video surveillance to networking, audio, automation, fire, and connected technologies, ADI offers a broad portfolio of products, services, and software designed to support the evolving needs of integrators, installers, and technology professionals. With a global team spanning operations, sales, supply chain, digital, customer experience, engineering, and more, ADI combines deep industry expertise with innovation and service to help customers grow and succeed in an evolving industry. At ADI, our teams help create the technologies, partnerships, and experiences that keep people connected, protected, and supported every day. Learn more at www.adiglobal.com.
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ADI is an equal opportunity employer. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. ADI complies with applicable equal employment laws in all countries where we do business.
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Skills Required
- Minimum of 8 years of demonstrated experience in digital product management, digital customer experience, digital platforms, software engineering, or related fields.
- Experience working in Agile SDLC across discovery, strategy, roadmap prioritization, delivery, launch, measurement, and continuous improvement.
- Experience using quantitative and qualitative evidence to make product decisions and measure outcomes.
- Ability to understand APIs, technical diagrams, modern web and cloud architectures, technical documentation, and translate between customer, business, and technical concepts.
- Prior experience working with UX, Engineering, Architecture, Data, Analytics, and Product Owners.
- Strong stakeholder leadership, communication, analytical thinking, prioritization, problem-solving, and decision-making skills.
- Ability to operate effectively across multiple teams, business functions, regions, and competing priorities.
- Experience with technically complex B2B digital products, platforms, or ecosystems.
- Experience working with software engineers and architects to understand technical feasibility, dependencies, risks, and solution tradeoffs.
- Working knowledge of APIs, system integrations, modern web and cloud architectures, data flows, authentication and authorization, SSO, customer identity, and platform dependencies.
- Experience managing products that integrate multiple internal and third-party platforms.
- Previous experience as a Technical Product Manager, technical business analyst, solutions engineer, software engineer, or similar technically oriented role.
- Experience with data quality, system-of-record considerations, product instrumentation, and interconnected digital platforms.
- Experience with AI-enabled products, conversational experiences, enterprise search, knowledge retrieval, personalization, or automation.
- Experience with product enablement, education and certification, learning platforms, community platforms, technical support, knowledge management, configuration or design tools, connected products, or customer self-service.
- Experience making build, buy, integrate, migrate, consolidate, or retire recommendations for digital products and platforms.
What We Do
For more than 25 years, ADI Global Distribution has been the leading security and low-voltage distributor professionals rely on. Our industry solutions enable dealers and integrators to operate more efficiently and offer reliable services. Through our partnership with more than 700 leading suppliers, ADI offers the industry's largest product selection. With more than 350 thousand products in-stock every day available in 195 stocking locations across 17 countries and online through our Digital Branch, our customers can access the newest technologies and solutions at the best prices year-round. ADI provides the services, solutions, and support you need to help your business grow and save you time and labor on every project. Our customers depend on ADI for system design support, device programming, and in-person and digital training opportunities
