Global Customer Experience Intern

Global Customer Experience Intern

Location: Parsippany, NJ

Internship Summary:

Zoetis is seeking a Global Customer Experience Intern to join our Global Customer Experience (CX) & Technology team. This internship offers an opportunity to gain hands-on experience improving the customer experience by listening to customer feedback, identifying opportunities, partnering across the business, and helping implement meaningful improvements.

The intern will work closely with the Global CX team and subject matter experts to better understand customer needs, evaluate potential solutions, and measure the impact of customer experience initiatives.

Internship Responsibilities:

• Listen: Partner with the Global CX team to identify areas of focus and uncover opportunities to improve the customer experience using feedback gathered through multiple customer listening channels.
• Learn: Collaborate with subject matter experts to better understand customer insights, existing experiences, business processes, and the feasibility of potential improvements.
• Act: Develop proposed solutions based on customer feedback, gain stakeholder alignment, and partner with cross-functional teams to implement improvements.
• Measure: Work with the Global CX team to evaluate the impact of implemented changes and determine whether improvements successfully address customer needs.

Internship Qualifications:

• Strong business acumen with an interest in understanding business processes, customer behaviors, and trends affecting customers and the Animal Health industry.
• Strong written and verbal communication skills, with the ability to communicate effectively with diverse audiences.
• Interest in technology and digital solutions and how they can enhance the customer experience.
• Strong analytical and problem-solving skills, with an ability to translate insights into actionable recommendations.
• Highly motivated and results-oriented, with a strong sense of ownership, accountability, and follow-through.
• Ability to collaborate effectively with cross-functional teams and stakeholders.

Compensation:

The following hourly pay rates reflect the anticipated base pay for this position:

• Associate-level degree: $16.00/hour
• Undergraduate-level degree: $22.00/hour
• Graduate-level degree: $32.50/hour
• Doctorate-level degree: $36.00/hour

For candidates located in California, Connecticut, District of Columbia, Illinois (Chicago area), Massachusetts, New Jersey, New York, or Washington (Seattle area), the anticipated hourly base pay rates are:

• Associate-level degree: $17.00/hour
• Undergraduate-level degree: $24.20/hour
• Graduate-level degree: $36.40/hour
• Doctorate-level degree: $40.30/hour

 

Full time

 

Intern (Trainee)

 

Colleague

 

Any unsolicited resumes sent to Zoetis from a third party, such as an Agency recruiter, including unsolicited resumes sent to a Zoetis mailing address, fax machine or email address, directly to Zoetis employees, or to Zoetis resume database will be considered Zoetis property. Zoetis will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

Zoetis will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees. This includes any Agency that is an approved/engaged vendor but does not have the appropriate approvals to be engaged on a search.

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.

Zoetis is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status or any other protected classification. Disabled individuals are given an equal opportunity to use our online application system. We offer reasonable accommodations as an alternative if requested by an individual with a disability. Please contact Zoetis Colleague Services at [email protected] to request an accommodation. Zoetis also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as employment eligibility verification requirements of the Immigration and Nationality Act. All applicants must possess or obtain authorization to work in the US for Zoetis. Zoetis retains sole and exclusive discretion to pursue sponsorship for the acquisition or maintenance of nonimmigrant status and employment eligibility, considering factors such as availability of qualified US workers. Individuals requiring sponsorship must disclose this fact. Please note that Zoetis seeks information related to job applications from candidates for jobs in the U.S. solely via the following: (1) our company website at www.Zoetis.com/careers site, or (2) via email to/from addresses using only the Zoetis domain of “@zoetis.com”. In addition, Zoetis does not use Google Hangout for any recruitment related activities. Any solicitation or request for information related to job applications with Zoetis via any other means and/or utilizing email addresses with any other domain should be disregarded. In addition, Zoetis will never ask candidates to make any type of personal financial investment related to gaining employment with Zoetis.