<b><span >Role Description</span></b><p><span >As a hire to the </span><span >Dropbox F</span><span >inance </span><span >T</span><span >eam, you </span><span >will </span><span >support the A</span><span >ccounts Receivable</span><span > team</span><span >s</span><span > end to end </span><span >collections </span><span >processes </span><span >for Dropbox Business and Enterprise customers</span><span >. </span></p><p><span >The role consists of collections activities for our global customer base. Day to day tasks include customer follow ups, customer query resolution, cash application, </span><span >w</span><span >rite off’s, bad debt analysis, and assisting with month and quarter close tasks. </span></p><p><span >If you are a self starter who enjoys working in a fast pace environment this role will be ideal for you.</span><span > You will be driven by delivering results and creating an impact, while also maintaining a high standard of customer service and operational excellence.</span></p><p><span >You will be a key business partner and work closely with our Finance, Customer Experience and Sales teams.</span></p><b><span >Responsibilities</span></b><ul><li><span >Ownership of</span><span > a large portfolio of </span><span >global </span><span >customers </span></li><li><span >Engage with customers to collect overdue balances</span></li><li><span >Assist with</span><span > the Accounts Receivable ticketing queue and maintain</span><span > it</span><span > on a daily basis</span></li><li><span >Work with internal and external stakeholders to resolve issues</span><span > promptly and </span><span >within SLA</span></li><li><span >Assist with cash application </span></li><li><span >Submit</span><span > refund, adjustment and write off</span><span > requests</span><span > in accordance with Dropbox policies</span></li><li><span >Review and approve appropriate payment terms to extend to customers</span></li><li><span >Assist in</span> <span >an </span><span >ad hoc projects </span><span >and initiatives </span><span >as required</span></li></ul><b><span >Requirements</span></b><ul><li><span >2+</span><span > year</span><span >s</span><span > experience in multinational accounts receivable </span></li><li><span >Execution-focused, </span><span >experience working in a role with high volumes and is driven to achieve goals and targets</span></li><li><span >Independent, self starter, </span><span >w</span><span >ho takes</span> <span >full ownership</span> <span >of</span> <span >accounts </span></li><li><span >Excellent inter-personal skills, and can establish and maintain excellent relationships within the team, internal stakeholders and external customers</span></li><li><span >Strong communication, collaboration and interpersonal skills, with the ability to build strong relationships with internal and external business partners</span></li><li><span >Strong organizational skills with the ability to prioritize tasks, promptly answer and resolve issues and work to various deadlines</span></li><li><span >Desire to</span><span > work in a dynamic</span><span >, </span><span >diverse </span><span >and fast paced </span><span >environment</span></li><li><span >Fluent in English, written and spoken is required</span></li><li><span >Experience in </span><span >Microsoft Applications</span><span > required, with </span><span >Salesforce</span><span > & </span><span >Oracle Fusion a big plus</span></li></ul><b>Preferred Qualifications</b><ul><li><span >Experience in </span><span >Salesforce</span><span > & </span><span >Oracle Fusion a big plus</span></li><li><span >Process-oriented with an appreciation </span><span >and basic understanding of</span><span > financial controls</span></li></ul><b>Total Rewards</b><div ><div ><div >US Zone 1</div><div ><span>$79,500</span><span >—</span><span>$107,500 USD</span></div></div><div ><div >US Zone 2</div><div ><span>$71,500</span><span >—</span><span>$96,700 USD</span></div></div><div ><div >US Zone 3</div><div ><span>$63,600</span><span >—</span><span>$86,000 USD</span></div></div></div>