Immigration Case Manager - Dubai

As our Global team continues to experience a lot of growth and repeat business, it means we're in need of a Global Case Manager to join our Sesam Immigration Services team at Dubai location.  This role is responsible for managing and coordinating the processing of immigration applications.

As our Global Case Manager, you will be required to: 

• Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines.
• Adhere to clients’ agreed protocols and Service Level Agreements (SLA)
• Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems
• Prepare/draft applications
• Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters
• Ensure assessments are completed in accordance with SOP
• Sign off on cases closed by Global Administrator or Global Admin Team including expiry tracking in accordance with SOP
• Attend and participate in client calls as needed
• Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
• Ensure accurate billing of client matters in keeping with company policy and protocols

To apply for this role, you should possess the following skills, experience and qualifications: 

• Two years to four years of immigration experience preferred
• Ability to interact and communicate clearly and effectively
• Ability to work independently and take ownership of relevant tasks
• Ability to work under pressure and tight deadlines
• Excellent time management, and organizational skills
• Attention to detail
• Capacity to priorities, manage and execute multiple tasks and cases
• Strong proficiency with MS Office Suite
• Oral and written proficiency in English and Arabic
• Knowledge of other languages is desirable but not essential
• A passion for immigration law
• Strong desire to learn and excel in a dynamic growing team
• Bachelor’s Degree or above (preferred) 

If this role excites you, please take a moment to complete the questionnaire below and attach your current resume. We look forward to your prompt response.