Global Card Ops - Account Manager I

Job Description
Are you ready to make a real impact at a leading financial institution? Join us and help shape the future of client claims management. In this role, you'll drive innovation, enhance client experiences, and contribute directly to our bottom line. You'll collaborate with talented teams and engage with valued clients, making every day rewarding and dynamic. Be part of a team where your leadership and expertise truly matter.
As a Commercial Card and PrePaid Claims Manager Associate I within the Corporate and Investment Bank, you will lead a team of specialists to promote change through innovation and modernize client fraud and non-fraud experiences. You will serve as a primary contact for complex client requests, interact with internal teams and external clients, and participate in projects to enhance Corporate and Investment Bank systems and processes. You will be responsible for reducing losses by managing thorough investigations on claims for recovery opportunities. Your work will help retain valued customers and minimize losses, directly impacting our profitability.
Job Responsibilities

• Lead and coach a team of specialists, monitoring calls and resolving client concerns
• Oversee real-time queue management, case assignment, and prioritization
• Handle escalated claims and engage internal partners as needed
• Manage casework to identify high-risk transactions and proactively engage clients
• Enhance client experience and case handling through effective communication and updates
• Support the development and maintenance of policies, procedures, and training materials
• Provide regular updates to senior leadership through business reviews and KPI meetings
• Drive process improvements and implement firm strategies
• Foster a collaborative and inclusive team environment
• Ensure compliance with regulatory requirements and internal standards
• Participate in projects to modernize systems and processes

Required Qualifications, Capabilities, and Skills

• Minimum of two years of experience managing an operations team
• Effective leadership skills to motivate, develop, and train team members
• Excellent written and verbal communication skills
• Experience in Association chargeback processing and claims handling
• Professional presence with adaptability to evolving needs
• Ability to multi-task and leverage internal resources effectively
• Strong client focus and ability to partner with internal groups
• Flexibility to adjust work hours as needed
• Proven problem-solving and decision-making abilities
• Commitment to maintaining confidentiality and integrity
• Proficiency in relevant technology and systems

Preferred Qualifications, Capabilities, and Skills

• Experience managing teams in claims handling and commercial card structure
• Expertise in prioritizing workload using time management and organizational skills
• Ability to work independently with minimal supervision
• Experience escalating complex issues to resolve customer requests promptly
• Familiarity with process improvement initiatives
• Knowledge of industry best practices in claims management
• Advanced analytical and reporting skills

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.