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Global Account Business Performance Manager - JLL Work Dynamics
Job Summary
As a Business Performance Manager at JLL Work Dynamics, you will drive data-driven decision-making while providing strategic business management support across the Global Account operations. You will analyze performance metrics, identify trends, and provide actionable insights to optimize our Project Development services. This role requires oversight across all business areas while working closely with leadership, operational teams, and clients to improve efficiency, enhance satisfaction, and drive business growth.
Key Responsibilities
Performance Analysis & Business Intelligence
Collect, analyze, and interpret complex data sets related to project development and account performance
Develop and maintain dashboards, reports, and key performance indicators (KPIs) to track operational efficiency
Identify trends, patterns, and anomalies in performance data to generate actionable insights for leadership
Support the development of predictive models to forecast future performance and resource needs
Conduct regular performance reviews and benchmarking against industry standards
Strategic Business Management
Provide oversight across relevant business areas, identifying opportunities to streamline strategic and operational practices
Lead PMO for operational initiatives that improve efficiencies, engagement and collaboration
Support implementation of business plans across the account
Participate in business planning and review processes
Share best practices and identify opportunities for continuous improvement
Execute special projects as directed by or on behalf of the Global Account Director
Attend leadership meetings to identify actions and opportunities for streamlining
Client Engagement
Manage business leader's client engagement strategy and activities
Review executive sponsor client objectives and feedback to provide insights
Maintain oversight of client feedback and support development of action plans
Collaborate with Sales Directors to support prospective client engagement
Assist in preparation of client-facing reports and presentations on performance metrics
People Engagement
Partner with HR to support and promote people-related initiatives
Drive people survey follow-up actions and communication
Ensure input and promotion of employee recognition programs
Support talent reviews and succession planning processes
Promote career mobility within JLL
Leadership Support & Coordination
Work closely with Executive Assistants to ensure meeting preparation and follow-up
Review upcoming meetings to ensure business leaders have necessary information, agendas and objectives
Determine priorities and identify opportunities to simplify
Support cross-functional collaboration to implement data-driven improvements
Marketing & Communications
Collaborate with internal communications director on internal/external communications plans
Support leadership input into presentations, reports, and communication materials
Promote "One JLL" storytelling by identifying, capturing, and sharing success stories
Qualifications
Bachelor's degree in Business Analytics, Statistics, Economics, or related field
7-10 years of experience in performance analysis and/or business management, preferably in real estate
Strong analytical skills with proficiency in data visualization tools (Tableau, Power BI) and statistical analysis software
Advanced Excel/Sharepoint skills and experience with database management systems
Knowledge of project development lifecycle
Excellent problem-solving skills and attention to detail
Strong communication and presentation skills, able to present complex data clearly
Experience with predictive modeling techniques is a plus
Demonstrated ability to work across multiple teams and functions
Location:
On-site –Riyadh, SAUIf this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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What We Do
JLL Technologies (JLLT), a division of Jones Lang LaSalle, delivers market-leading technology and services to power the future of real estate. With a comprehensive portfolio of purpose-built solutions, unparalleled industry expertise and leading-edge, venture-backed companies, JLLT is transforming the way companies acquire, operate, and manage spaces. With a growing team of some of the brightest minds in technology and real estate, our offerings help clients foster human-centric experiences and smart space utilization, enable public and private sectors to achieve net-zero emissions, simplify asset and facilities management—and so much more. And through our venture capital fund, JLL Spark, we’ve already invested $380 million in proptech innovations that are quite literally changing the built world.
