The Director, Global Strategic Accounts – Mexico is a senior individual contributor responsible for leading, protecting, and growing strategic global client relationships. This role owns the overall account strategy and commercial performance, building trusted executive relationships while mobilizing global teams to deliver customer outcomes and profitable growth.
The ideal candidate has experience managing $50M+ client relationships, delivering 4%+ year-over-year growth, and partnering with C-suite executives. Experience in banking, financial services, payments, or enterprise technology is strongly preferred, with knowledge of ATM/self-service banking, software, services, and managed solutions highly valued.
- Own the global strategy and commercial performance of strategic accounts representing $50M+ in annual revenue.
- Develop and execute multi-year account plans focused on retention, profitable growth, renewals, risk, and expansion.
- Drive 4%+ year-over-year growth across hardware, software, services, managed services, modernization, and payments solutions.
- Build trusted relationships with C-suite executives and senior decision-makers, serving as a strategic advisor.
- Lead complex proposals and negotiations involving pricing, contracts, renewals, service levels, and commercial terms.
- Mobilize global, cross-functional teams to deliver a coordinated customer experience and achieve customer commitments.
- Maintain executive oversight of service performance, SLAs, implementations, and risks, driving timely resolution of issues.
- Use CRM, financial, and operational insights to manage revenue, margin, pipeline, forecasts, customer health, and growth opportunities.
- 8–10+ years of strategic, global, or enterprise account leadership experience in commercially accountable roles.
- Proven ownership of large, complex accounts representing $50M+ in annual revenue, with responsibility for retention, growth, and profitability.
- Track record of achieving 4%+ annual growth and expanding strategic customer relationships.
- Strong experience with C-suite relationship management, strategic account planning, and complex negotiations.
- Strong commercial and financial acumen across revenue, margin, pricing, forecasting, renewals, and contracts.
- Experience leading global, cross-functional teams through influence in a matrixed organization.
- Experience selling complex technology, software, services, or managed-services solutions.
- Excellent executive communication, negotiation, strategic planning, and problem-solving skills.
- Proficiency with CRM platforms such as Salesforce and Microsoft 365; ability to travel up to 50%.
Preferred Qualifications
- Experience in banking, financial services, payments, fintech, or enterprise technology.
- Knowledge of ATM/self-service banking, payments, software, managed services, and modernization solutions.
- Experience managing strategic accounts across multiple countries or regions.
- Knowledge of Diebold Nixdorf products and solutions is a plus.
Why should you join Diebold Nixdorf?
Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability.
–Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
** To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes**
We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations
Skills Required
- Degree, diploma, or equivalent combination of education and relevant professional experience
- 8–10+ years of progressive experience in global, strategic, enterprise, or complex account leadership
- Experience in commercially accountable or quota-carrying roles
- Direct ownership or primary commercial accountability for strategic client relationships representing $50M+ in annual revenue
- Responsibility for revenue retention, growth, and profitability
- Track record of achieving year-over-year growth objectives of 4% or greater and expanding strategic accounts
- Experience developing and executing multiyear strategic account plans across multinational customer environments
- Strong commercial and financial acumen, including revenue, margin, pricing, forecasting, pipeline, renewals, contracts, business cases, and commercial risk
- Ability to build trusted C-suite and senior executive relationships and navigate complex customer organizations
- Ability to lead through influence and mobilize cross-functional, geographically dispersed teams without direct authority
- Customer ownership and operational judgment involving service delivery, SLAs, implementation dependencies, and customer-impacting issues
- Consultative and solution-selling experience with complex technology, software, services, or managed-service offerings
- Exceptional executive communication, presentation, negotiation, strategic planning, problem-solving, and critical-thinking skills
- Strong written and spoken business English
- Experience with CRM platforms such as Salesforce
- Proficiency with Microsoft Excel, PowerPoint, Word, and Teams
- Ability to travel up to 50% based on customer and business needs
- Experience in banking, financial services, payments, fintech, or enterprise technology
- Knowledge of ATM/self-service banking, payments, software, managed services, and customer-experience solutions
- Experience developing growth opportunities across software, services, managed services, modernization, fleet transformation, payments, and adjacent solutions
- Experience managing strategic customer relationships across multiple countries or regions
- Strategic and entrepreneurial mindset focused on customer value and profitable growth
- Knowledge of Diebold Nixdorf products, services, and solutions
Diebold Nixdorf Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diebold Nixdorf and has not been reviewed or approved by Diebold Nixdorf.
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Healthcare Strength — Feedback suggests core coverage includes medical, dental, vision, HSA/FSA options and mental-health support as part of a comprehensive package. Life and disability insurance are also included.
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Leave & Time Off Breadth — Feedback suggests access to PTO, paid holidays, and sick time, along with parental/family leave. Adoption assistance is also noted among leave-related supports.
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Wellbeing & Lifestyle Benefits — Feedback suggests certain roles include practical perks like a company vehicle, alongside programs such as tuition reimbursement and employee assistance. Wellness initiatives and some flexible work options are part of the overall package.
Diebold Nixdorf Insights
What We Do
Consumer behavior is changing rapidly; people are empowered, connected and expect an unprecedented level of service and convenience. Simultaneously, the financial and retail industries we operate in are converging as mobile, contactless tech, smart data and advanced analytics blur the lines. The world is “always on” – it’s a digital era that requires us to orchestrate touchpoints in ways that meet and exceed the 24/7 automation needs of the banking and retail worlds. We’re the world leader in connected commerce, with proven expertise and comprehensive portfolios in cutting-edge product technology, multi-vendor software and service excellence for both financial and retail customers. Diebold Nixdorf employs approximately 22,000 employees in more than 130 countries around the world. We are publicly traded on the New York Stock Exchange under the symbol “DBD.” Specialties: financial and retail self-service solutions, services, security solutions, software, cash management, branch and store transformation
