Global Account Coordinator

Job Profile:

The purpose of this position is to provide excellent customer service to selected Loop clients by processing invoice information, monitoring the overall process, and assisting in client/carrier issues as required ensuring customer satisfaction. Under general supervision, coordinate all weekly processing of client invoices including, reviewing, monitoring, coding, obtaining approvals, ensuring appropriate delivery of all media, and utilize critical thinking and proactive resolution skills and techniques while providing exceptional customer service.

Your responsibilities will consist of:

• Excellent Client service, respect due dates and/or commitments
• Must have the ability to handle diverse cultures and flexible to an ever-changing environment
• Automate final reports, exports and packets for delivery to client
• Increase overall efficiency in order to reduce processing hours
• Identify problem areas and make recommendations to prevent future reoccurrence
• Research and review client activity for internal tracking purposes, including shipping volumes, credit percentages and changes in shipping activity. Exhibit critical thinking and proactive resolution
• Ensure that all client information and documentation is current and up to date
• Notify other D2L departments of need for additional contacts or requests for new service
• Attend client meetings
• Perform special project s/tasks at request of management
• Work closely with other teams to ensure smooth processing

  POSITION REQUIREMENTS:

• Strong logistics background, combined with a proactive customer service approach

• Bachelor level, via education or equivalent in work experience
• Must demonstrate a proficiency using common MS Office applications, but an experienced knowledge of MS Excel
• Excellent analytical and (verbal/written) interpersonal communication skills and a team player
• Bilingual on written and spoken business level
• Open to criticism and not afraid to confront in a professional environment
• Problem solver/result oriented, and stress resistant
• Ability to work in a fast-paced, multi-tasked environment
• Must be self-motivated and able to prioritize own workload
• Must be detail oriented and able to work in a fast-paced, multi-task environment.
• Must have excellent interpersonal, written and verbal communication skills
• Ability to manage large volumes of data from multiple accounts.
• Experience in a customer service environment interacting with large accounts and/or vendors
• Ability to establish and meet goals and deadlines with minimal supervision

This job description in no way states or implies that the duties and responsibilities are the only duties and responsibilities to be performed by the individual(s) with this job description. The individual(s) maybe called upon and required to follow other instructions or perform other duties/responsibilities requested by his/her Manager, consistent with the purpose of the position, department and/or company objectives.