GIS Program Manager 5

You will be a part of the Client Productivity Team within GIS Operations

This role will strengthen Lam’s Microsoft 365 operating model by providing dedicated leadership and accountability for SharePoint, Exchange, and supporting M365 services. The position will improve service reliability, accelerate issue resolution, strengthen governance and security controls, and provide a dedicated operational partner to InfoSec for Purview and data-protection initiatives. By consolidating these responsibilities under one leader, Lam can reduce operational risk, improve the employee experience, and more effectively deliver Microsoft 365 security, automation, and platform improvements at global scale.

We’re seeking an experienced people and technology leader to oversee Lam’s global Microsoft 365 operations, with direct responsibility for the SharePoint and Exchange service teams. 

People Leadership and Service Operations
•    Lead the global SharePoint and Exchange teams, providing technical direction, operational oversight, staff development, workload prioritization, and clear accountability for service delivery.
•    Lead major M365 incidents and escalations, coordinating technical teams, Microsoft support, vendors, and business stakeholders through investigation, service restoration, root-cause analysis, and corrective actions.
•    Maintain strong operational discipline across incident, problem, change, request, and service management, including service queues, SLAs, SOPs, runbooks, documentation, monitoring, and operational metrics.
•    Provide executive-ready service health, risk, project, and operational reporting to CPP and GIS leadership.
Information Security, Compliance, and Purview
•    Partner closely with Information Security on security, compliance, and data-protection initiatives affecting Microsoft 365.
•    Support Microsoft Purview projects and operational tasks, including Data Lifecycle Management, retention, sensitivity and information-protection capabilities, Data Loss Prevention (DLP), eDiscovery, auditing, compliance controls, and related remediation activities in partnership with InfoSec and other responsible teams.
•    Translate InfoSec requirements into practical M365 configurations and operational processes while ensuring changes are appropriately tested, documented, approved, and supportable.
•    Partner with security teams on Microsoft Secure Score, identity and access controls, privileged administration, data protection, external access, and remediation of security findings affecting M365 workloads.
•    Establish and maintain appropriate role-based administrative access and separation of duties across Exchange, SharePoint, Purview, and other Microsoft 365 administrative services.

•    10+ years of IT experience, including significant experience supporting Microsoft 365 or enterprise collaboration and messaging platforms.
•    Demonstrated experience leading technical teams, preferably across global or distributed environments.
•    Strong working knowledge of Exchange Online and SharePoint Online, including administration, governance, troubleshooting, and enterprise-scale operations.
•    Experience with Microsoft 365 administration and related technologies such as Entra ID, Teams, OneDrive, PowerShell, Microsoft Graph, and ServiceNow.
•    Working knowledge of Microsoft Purview, including retention and data lifecycle management, information protection and sensitivity labeling, DLP, eDiscovery, auditing, and compliance capabilities.
•    Experience partnering with Information Security, Legal, Compliance, Identity, and Infrastructure teams on enterprise security and governance initiatives.

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.