Gift Processing & Database Specialist

SUMMARY:

The Gift Processing & Database Specialist is responsible for the accurate and timely processing of charitable gifts in Blackbaud Raiser’s Edge NXT, as well as full database oversight. This position ensures the integrity of donor data, maintains high standards for gift acknowledgment, and provides reports and analyses that support fundraising strategy and decision-making. The ideal candidate is an experienced Raiser's Edge NXT user who is detail-oriented, highly organized, and committed to exceptional donor stewardship. 

DUTIES & RESPONSIBILITIES:

1. Gift Processing:

• Process all charitable contributions accurately and within established service standards (typically within 24–48 hours of receipt).
• Enter gifts from multiple sources, including checks, online donations, donor-advised funds, stock gifts, ACH, matching gifts, and other payment methods.  
• Ensure all gifts are coded correctly by campaign, fund, appeal, package, and constituent record.  
• Coordinate with Finance to reconcile gift batches and deposits.  
• Maintain complete documentation of gift processing procedures.  

2. Database Oversight:

• Maintain the accuracy and integrity of all constituent records in Raiser’s Edge NXT.  
• Perform regular data audits to identify duplicates, incomplete records, and inconsistencies.  
• Follow established data standards and naming conventions.  
• Update constituent information including addresses, relationships, communication preferences, and biographical details.  
• Create appeals in the database for each fundraising campaign and mailer to accurately track solicitations and response metrics. 
• Produce mailing lists for campaigns and mailers based on solicitation criteria and recipient segments, and ensure donor records are updated accordingly.
• High level of database accuracy with minimal data errors.  

3. Donor Acknowledgments:

• Generate timely and accurate donor acknowledgment letters and tax receipts (typically within 48-72 hours).  
• Ensure acknowledgments reflect appropriate recognition, tribute information, and gift restrictions.  
• Coordinate with development staff on personalized stewardship for major donors.  
• Manage year-end giving statements and acknowledgments for prior-year gifts. 

4. Reporting & Analysis:

• Create reports, dashboards, and queries to support fundraising and leadership.  
• Produce recurring reports including:  

• Average gift size
• LYBUNT 
• SYBUNT  
• Donor retention  
• New, renewed, and lapsed donors  
• Monthly and year-to-date fundraising results  
• Campaign and appeal performance  
• Major gift pipeline reports  
• Annual Giving Circle Lists for publication 

• Continuous improvement of database processes and reporting capabilities.  

5. Compliance & Quality Control:

• Protect confidential donor information. 
• Ensure compliance with IRS charitable receipt requirements and organizational gift acceptance policies. 
• Develop and maintain written procedures for gift processing and database management. 
• Identify opportunities to improve efficiency and data quality. 

6. Other Tasks & Duties:

• Complete other duties as assigned.

QUALIFICATIONS: 

Required: 

• Experience with a Donor CRM, preferably NXT, including database management, reporting, and data maintenance. 
• Experience processing charitable gifts in a nonprofit environment.  
• Demonstrated commitment to maintaining exceptional data integrity.  
• Experience creating queries, reports, and dashboards.  
• Advanced proficiency in Microsoft Excel and Microsoft Office.  
• Strong organizational skills with exceptional attention to detail.  
• Ability to prioritize multiple deadlines while maintaining accuracy.  
• Excellent written and verbal communication skills.  

Strongly Preferred:

• 3+ years of experience with Blackbaud Raiser's Edge NXT or extensive experience with Raiser's Edge database administration. 
• Knowledge of nonprofit fundraising operations and donor stewardship.  
• Experience supporting annual giving, capital campaigns, or major gifts.  
• Familiarity with importing and exporting data.  

Key Competencies:

• Exceptional attention to detail  
• Data accuracy and integrity  
• Analytical thinking  
• Problem solving  
• Customer service mindset  
• Confidentiality and discretion  
• Time management  
• Initiative and continuous improvement  
• Collaboration across departments  

REQUIREMENTS:

Standard office environment 100% in-office. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. The noise level in the work environment is moderate. Must have reliable transportation. 

Successful candidates for this position will be subject to a background check as a condition of employment.

SUMMARY OF BENEFITS:

• 160 hours of Paid Time Off (PTO) Annually - subject to the MOWSD PTO policy 
• 11 Paid Holidays Annually 
• Medical Insurance - Choice of 4 HMO plans+ 2 PPO through Meals on Wheels Group Plan 
• Dental Coverage & Vision Coverage
• Life, Long-Term Disability (LTD), Employee Assistance Program (EAP) 
• Flexible Spending Account 
• 401 (k) plan, including up to 3% employer matching contribution
• Personal Device Use Stipend