Role Specific Information
Job Description
This role is based at our Corporate Office in Menomonee Falls, WI. You’ll work onsite from Monday through Thursday, with the option to work remotely on Fridays.
About the Role
In this role, you will generate gift card reports, manage billing, serve as the primary point of contact for general inquiries and troubleshooting and assist the gift card team with various tasks and projects.
What You’ll Do
- Oversee and maintain accurate inventory levels of gift cards, ensuring availability to meet demand
- Monitor and manage the stock of gift cards, conducting regular audits to ensure accurate counts
- Coordinate the production and restocking of new and existing gift card designs semi-annually and on an as-needed basis
- Manage the process of discontinuing and removing third-party gift cards from the inventory
- Handle the reordering process for third-party mall gift cards to maintain availability
- Set up and configure eGift cards in the Cashstar platform, ensuring smooth functionality
- Manage system integrations and product configurations for seamless gift card operations
- Configure and implement new third-party gift cards within Kohl’s system and Kohl’s branded gift cards within the system
- Perform testing of gift cards to ensure accurate functionality and user experience
- Generate and distribute regular performance reports, including sales, redemption and ad hoc reporting
- Initiate and manage requests for marketing creative projects related to gift card promotions, collaborating with design and marketing teams to ensure alignment with brand standards and campaign goals
- Review and approve marketing assets for third-party promotions, ensuring compliance with Kohl’s brand guidelines and policies before they are released for public use
- Manage invoice approval and submission process
- Resolve and direct appropriately guest gift card issues and inquiries by utilizing multiple resources
- Additional tasks may be assigned
What Skills You Have
Required
- Previous experience in marketing, project coordination or operations, preferably within retail or e-commerce environments
- Strong attention to detail and organizational skills to manage multiple projects and tasks simultaneously
Preferred
- Proficiency in Microsoft Office and Google Suite
- Ability to independently follow complex documentation and direction
Essential Functions
The requirements listed below are representative of functions you will be required to perform, however you may be required to perform additional functions. Kohl’s may revise this job description from time to time. To perform this job successfully, you must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.
Ability to perform the accountabilities listed in the “What You’ll Do” Section
Ability to comply with dress code requirements
Basic math and reading skills, legible handwriting, and basic computer operation
Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company
Ability to learn and comply with all company policies, procedures, standards and guidelines
Ability to give direction and to receive, understand and proactively respond to direction from leadership and other company personnel
Ability to work as part of a team and interact effectively and appropriately with others
Ability to maintain composure and work in a fast paced environment while accomplishing multiple tasks within established timeframes
Ability to satisfactorily complete company training programs
Ability to use a personal computer for tasks such as communicating, preparing reports, etc.
Ability to plan, prioritize and monitor activities across business units
Ability to complete or oversee the completion of assigned projects in a timely manner
Skills Required
- Previous experience in marketing, project coordination, or operations, preferably in retail or e-commerce
- Strong attention to detail and organizational skills for managing multiple projects and tasks
- Proficiency in Microsoft Office and Google Suite
- Ability to independently follow complex documentation and direction
- Basic math, reading, and computer operation skills
- Ability to plan, prioritize, and monitor activities across business units
- Ability to complete or oversee assigned projects within established timeframes
- Ability to maintain regular attendance and meet scheduling requirements
- Ability to work effectively as part of a team and interact appropriately with others
- Ability to work in a fast-paced environment while managing multiple tasks
- Ability to learn and comply with company policies, procedures, standards, and guidelines
- Ability to give, receive, understand, and respond proactively to direction
- Ability to satisfactorily complete company training programs
Kohl's Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Kohl's and has not been reviewed or approved by Kohl's.
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Retirement Support — Feedback suggests the 401(k) plan is a standout, offering a dollar‑for‑dollar company match up to 5% with contributions available from day one. Eligibility and vesting mechanics are presented as straightforward for eligible roles.
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Parental & Family Support — Paid parental leave includes 12–14 weeks for birthing parents and 6 weeks for other eligible parents. Feedback suggests this is a meaningful family‑support element within the package.
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Wellbeing & Lifestyle Benefits — The package includes a 15% everyday associate discount that can rise to 35% on select days, access to an Employee Assistance Program, and low‑ or no‑cost wellness centers in eligible locations. Feedback suggests these everyday perks add tangible value alongside core benefits.
Kohl's Insights
What We Do
Kohl’s is a leading omnichannel retailer with more than 1,100 stores in 49 states Kohl's business is built on a solid foundation of more than 65 million customers, an unmatched brand portfolio, industry-leading loyalty and Kohl's Card programs, a convenient and accessible nationwide store footprint, and large digital business on Kohls.com and the Kohl's mobile app. Our Vision: - The retailer of choice for the active and casual lifestyle - Destination for active and casual lifestyle as well as beauty for the entire family — from the most trusted brands, always delivering quality and discovery - Leading with loyalty and value through best-in-class rewards programs - Differentiated omnichannel experience — easy and inviting, no matter how our customer wants to shop
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