IT
Job DescriptionRole: GetAccess Application Engineer
Location: Groton, CT
Duration: 6+ Months
BGV will be done for the selected candidates.
• Engineer to support Identity and Access management infrastructure, with 5+ years of working experience with Custom Identity Management solution GetAccess
Technical Skills:
• Participate in application upgrade and testing of a Custom Identity Management solution GetAccess
• Analyze and troubleshoot issues with GetAccess applications and provide support addressing.
• Analyze and resolve identity exceptions that may occur during the client onboarding processes
• Analyze and resolve identity merges that may occur during the Client onboarding processes
• Problem Resolution for Users
• Bug and Issue Tracking/Resolution
• Data Discrepancy Resolution
• Supporting Application Maintenance including:
• Application Change Control Management
• Communications Creation, Distribution and Archival
• Service Center Queue Monitoring and Issue Resolution
• Individual and Group Training Upon Request
• Regulatory Compliance and Validation
• Process, User Guide and Training Documentation
• Issue/Outage escalation contact
• Team members are responsible for 24x7 operations support of the Client GetAccess infrastructure
• Participate in On-call rotation
• Ensure maximum availability of the GetAccess service
• Respond rapidly to incidents, outages, or potential degradations
• Verify that monitoring of the service is functioning as designed
• Ensure redundancy of the environment, eliminating single points of failure
• Perform periodic review for the services as per the documentation.
• Execute the work as per the approved Standard Operating Procedures and Work Instructions
• Modification and Creation of new SOP’s & WI’s as service matures or changes
• Perform data refreshes, non-standardized and bulk data manipulations
• Data Synchronization Components (IMS, OIM, Web Services)
All your information will be kept confidential according to EEO guidelines.
Skills Required
- 5+ years of experience with Custom Identity Management solution GetAccess
- Experience in application upgrade and testing
- Ability to perform data refreshes and bulk data manipulations
What We Do
Infoways specializes in providing comprehensive consulting, implementation, migration, upgrade, solution development, customizations, functional testing, user training, interface development, and support services for Infor solutions. Our expertise extends to Extensibility, ION, and Report Designer, enabling us to tailor solutions precisely to your requirements. We pride ourselves on our client-centric approach, ensuring that your needs are at the forefront of everything we do. Our services include functional and technical support, admin support, system availability management, incident support, trend analysis, and ticket reduction, among others, all aimed at enhancing your experience and maximizing the value of your Infor investments. Furthermore, our software development capability is at the forefront of innovation. For instance, we are currently enhancing applications in the Financial Services sector using Blockchain technology, showcasing our commitment to leveraging the latest technologies to drive meaningful change for our clients. Infoways offers flexible engagement models and has cultivated a robust talent pool of global resources with expertise in various technologies, including BaaN/LN, M3, Lawson S3, and more. Our team is well-versed in Agile methodology and SDLC best practices, ensuring that projects are delivered on time and within budget. If you are interested in knowing more about how Infoways can support your business and enhance your Infor experience, please let us know. We would be delighted to schedule a meeting with our team at your convenience to discuss Let's Connect We believe in the power of collaboration. Whether you're a client, partner, or future team member, let's embark on this journey together. 📧 [email protected] ☎ 609-718-0720 Join us at Infoways as we navigate the digital landscape, create meaningful solutions, and build a future where innovation knows no bounds.
