The Role
Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make tech-world easy - one customer at a time.
As a Customer Support Specialist, you’ll be on the front lines of creating great customer experiences for top tech brands like NordVPN, Surfshark and Saily. Whether it’s solving an issue, answering a question, or just making someone’s day easier, you’ll be doing it with the help of smart tools and an even smarter team.
Your Day-to-Day
- Support NordVPN customers via live chat. No phone calls over here!
- Troubleshoot tech issues and help with billing inquiries.
- Make customers happy by resolving their concerns.
- Turn users into fans through top-notch support.
- Bring empathy, patience, and a positive vibe to every interaction.
What We Expect From You
- Fluency in English and German.
- Basic know-how of Windows/MacOS.
- Confidence in multitasking and providing technical support.
- A calm, customer-first mindset - even under pressure.
- Positive, proactive, and motivated attitude.
- Flexibility to work in rotating morning, midday and evening shifts 32 hours/week or 40 hours/week.
- Ability to work on-site from our office in Kaunas.
To be considered, non-citizen applicants must already hold the necessary legal authorization (a valid permit) to work in Lithuania.
What We Offer
- Smooth start in tech with onboarding & mentorship.
- Work with world-known products & smart tools.
- Flexible shifts for students & night owls alike.
- A great office + option to work from home twice a week.
- Clear growth path - move into Product, AI, Marketing & more.
- Fun team, regular events & team building events.
- Gross salary - 1500 - 1980 EUR/month (base salary 1500 EUR/month plus performance bonus up to 480 EUR/gross) + annual salary reviews
- Health insurance & plenty of extra perks.
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The Company
What We Do
Wow! experiences, progression, and teamwork-driven customer success company making techworld easy ⚡️ We shape the way tech companies provide customer support by adding a human touch mixed with a splash of innovative solutions. Chat by chat, case by case, we are challenging the norm across the globe with the magical “hello” that only we know how to say. Powered by Tesonet
