Genesys Cloud Engineer

About us:

As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. At Target, we have a timeless purpose and a proven strategy and that hasn’t happened by accident. Some of the best minds from diverse backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Target’s global team and has more than 4,000 team members supporting the company’s global strategy and operations.

Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values diverse backgrounds. We believe your unique perspective is important, and you'll build relationships by being authentic and respectful. At Target, inclusion is part of the core value. We aim to create equitable experiences for all, regardless of their dimensions of difference. As an equal opportunity employer, Target provides diverse opportunities for everyone to grow and win.

Tech Overview:

Every time a guest enters a Target store or browses Target.com, they experience the impact of Target’s investments in technology and innovation. We’re the technologists behind one of the most loved retail brands, delivering joy to millions of our guests, team members, and communities.

Join our global in-house technology team of more than 4,000 of engineers, data scientists, architects, coaches and product managers striving to make Target the most convenient, safe and joyful place to shop. We use agile practices and leverage open-source software to adapt and build best-in-class technology for our team members and guests—and we do so with a focus on diversity and inclusion, experimentation and continuous learning.

Team Overview:

Comprised of Full-stack Engineers, UX Designers, Backend Developers, Salesforce Specialists, and experts in Python/Generative AI, we collaborate seamlessly to deliver innovative solutions and meet the evolving needs of our organization. Our team is a dynamic and diverse group of professionals dedicated to leveraging Salesforce Sales and Service Cloud solutions to support various verticals and teams across the enterprise. With expertise in Salesforce, Java, and Kotlin, we specialize in developing and maintaining enterprise integrations critical to our business operations. Our team supports Service Centers, Target+/Marketplace, Target.com, Roundel, etc.

Position Overview:

As Genesys Cloud EEngineer, you will play a pivotal role in designing and constructing call flows in Genesys Cloud Architect. You will collaborate closely with business and product teams to gather and analyze requirements, while also contributing to technical documentation and supporting each release cycle. Additionally, you will automate and streamline development and deployment processes, ensuring the quality and reliability of our applications.

• Should have a working knowledge of Genesys Cloud CX platform.

• Experience in migrating contact centres to Genesys Cloud CX. Should be Hands on in Genesys Cloud enablement, configuration, and support.

• Will be required to design and construct call flows in Genesys Architect.

• Should be hands on in Genesys Architect Call flows, IVRs, skills, permissions, roles, routing, queues etc.

• Experience in design and deliver of IVRs and bots

• Genesys API's integration with 3rd party solutions and CRMs like Salesforce etc.

• Candidate should have knowledge on Engineering, consultation and be able to assist with day-to-day operational activities on Genesys Cloud CX.

• Knowledge in working with adjunct solutions like WFM, Dialers, Recording etc.

• Genesys certifications such as Genesys Cloud Certified Architect and Genesys Cloud Certified Implementation etc are highly desirable.

• Interface with required teams, vendors to achieve desirable goals.

• Proficiency in Core Java, Spring, design, develop and implement Web APIs, Restful Services, or Web Services.

• Experience in writing clean, efficient, and maintainable code following industry best practices and coding standards.

• Understanding of Data Structure and Algorithms is a plus

• Sound understanding of Agile Delivery Methodology with experience in collaborating within Scrum teams.

About You:

• Bachelor's degree in Computer Science, Engineering, or related field.

• Atleast 3 years of experience in designing and delivering IVRs in Genesys Cloud CX

• Atleast 3 years of experience in Constructing Call flows using Genesys Architect

• Atleast 1 year of professional experience in Java application development.

• Experience with version control systems, preferably Git.

• Must have experience in Genesys Cloud CX, Genesys Call Flow Architect, Genesys Integrations with CRM applications

• Good to know skills on AWS platform

• Should be able to assist in event of any service degradation or outage and engage in live troubleshooting with end user.

• Java, Spring, Security

• Proven problem-solving skills and attention to detail.

Know More About Us Here:

Life at Target- https://india.target.com/

Benefits- https://india.target.com/life-at-target/workplace/benefits

Culture- https://india.target.com/life-at-target/diversity-and-inclusion