Genesys Architect

Reposted 2 Months Ago
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Charlotte, NC, USA
In-Office
Expert/Leader
Information Technology • Professional Services • Software • Consulting
The Role
Design and deliver Genesys-based contact center architectures. Lead solution definition and project execution, troubleshoot platform issues, engage with clients, and support global delivery in a consulting environment requiring regular travel.
Summary Generated by Built In
Company Description

Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of Software Development, Software Consultancy and Information Technology Enabled Services.

Job Description

  • At least 10 years of experience in technology consulting, enterprise and solutions architecture and architectural frameworks
  • At least 5 years of experience with Contact center domain on Genesys platform
  • At least 5 years’ experience in Genesys framework, eservices, Genesys routing strategies and composer
  • At least 2 years’ experience in ORS, GVP
  • At least 7 years of experience in project execution
  • Experience in defining new architectures and ability to drive an independent project from an architectural stand
  • Experience and desire to work in a management consulting environment that requires regular travel
  • Troubleshooting, Analytical and Client Interfacing skills
  • Experience and desire to work in a management consulting and Global delivery environment that requires regular travel

Qualifications

  • Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
  • At least 11 years of experience in IT

Additional Information

** U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

Note:-

  1. This is a FULL TIME job oppurtunity.
  2. Only US Citizen, Green Card Holder, GC-EAD, H4-EAD, L2-EAD, TN VIsa can apply.
  3. No OPT-EAD & H1-B for this position.
  4. Please mention your email id in your email or resume.

Skills Required

  • 10+ years in technology consulting, enterprise and solutions architecture and architectural frameworks
  • 5+ years experience in Contact Center domain on Genesys platform
  • 5+ years experience with Genesys framework, eServices, routing strategies and Composer
  • 2+ years experience with ORS and GVP
  • 7+ years experience in project execution
  • Experience defining architectures and driving projects independently from an architectural standpoint
  • Willingness to work in a management consulting/global delivery environment requiring regular travel
  • Troubleshooting, analytical, and client interfacing skills
  • Bachelor's degree or foreign equivalent (or equivalent progressive experience)
  • At least 11 years of IT experience
  • Authorized to work in the U.S. (US Citizen, Green Card Holder, GC‑EAD, H4‑EAD, L2‑EAD, TN Visa). No OPT‑EAD or H-1B sponsorship available
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The Company
HQ: Alpharetta, GA
87 Employees
Year Founded: 2007

What We Do

SonSoft Inc. is a global consulting and IT services firm specializing in software development, software consultancy, and Information Technology Enabled Services (ITES). The company provides a range of expertise including business consulting, systems integration, application development, and product engineering, helping clients re-engineer and re-invent their businesses to compete in a changing marketplace.

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