Job Description
Position Title: Senior Solutions Analyst / Generative AI Solutions Analyst
Department: Solutions
Location: India-based (Mumbai or Remote)
Employment Type: Full-time
About Quantanite & QiQ
Quantanite is a BPO company that combines human agents with proprietary AI technology. QiQ (Quantanite iQ) is our flagship AI-powered contact centre analytics platform built on cutting-edge agentic AI, knowledge graphs, and large language models.
QiQ functions as a virtual organization of specialized AI agents that analyze customer interactions, generate operational insights, and drive measurable business outcomes. The platform processes voice, email, and chat interactions through intelligent clusters (Operations, Quality, Voice of Customer) to surface KPI insights, root cause analysis, and actionable recommendations.
We're looking for someone who has built agentic systems and can help design, architect, and deliver solutions for clients using this technology.
The Role
As a Senior Solutions Analyst, you'll work closely with the Solutions Architect to translate client needs into technical solutions built on agentic AI and knowledge graph architecture. You'll own the full discovery-to-delivery cycle for client implementations and feature development, and over time, you'll represent Solutions independently in client conversations and make real architectural decisions.
This role sits at the intersection of business strategy and technical execution. You'll design solutions that leverage agentic patterns, multi-agent orchestration, RAG pipelines, and knowledge graphs to solve real contact centre problems. You'll also learn Quantanite's specific platform, clients, and domain so that you can eventually operate as a full Solutions Architect.
Key Responsibilities
- Client discovery and solutioning: Lead or co-lead discovery calls with clients to understand their true operational problems, not just their stated requests. Propose solutions architected around agentic AI and knowledge graph patterns.
- BRD and HLD authorship: Own the creation of Business Requirements Documents (BRDs) and High-Level Design (HLD) documents that translate client needs into clear, actionable specifications for engineering. Contribute real architectural thinking, not just transcription.
- Architecture and design decisions: Make calls on solution shape: which problems need agentic systems vs. simpler approaches, how to layer knowledge graphs, when to build custom orchestration vs. use existing patterns. Own the trade-offs (cost, speed, accuracy, complexity).
- Cross-functional coordination: Work with engineering (QLabs), product, and PMO to move projects through the BRD → HLD → TDD → Implementation → As-built chain. Be the connective tissue between business and engineering.
- Client representation: Sit in client meetings, present solutions, answer technical questions in real time, and build confidence that Quantanite can deliver. Represent Solutions credibly as a technical leader.
- QiQ platform ownership: Develop deep working knowledge of QiQ's architecture (agentic clusters, knowledge graph layers, KPI logic, process adherence frameworks) so you can design solutions that leverage it effectively and make informed decisions about extensions.
- Learning and growth: Master Quantanite's specific clients, domain (contact centres, BPO operations), and go-to-market positioning.
Required Qualifications
Technical Expertise
Generative AI and agentic systems
- Hands-on experience building agentic systems
- Deep understanding of multi-agent orchestration, agent frameworks like LangChain and LangGraph
- Proven work with RAG pipelines, prompt engineering, and LLM context window management
- Experience with knowledge graphs or similar structured knowledge systems
- Can speak credibly about what's possible and what's not with current LLM technology
- Understands cost, latency, and token efficiency trade-offs in system design
Systems and architectural thinking
- Can decompose complex business problems into architectural solutions
- Understands when to build agentic systems vs. simpler rule-based or API-driven approaches
- Experience designing systems that scale (volume, complexity, cost)
- Can reason through trade-offs and make justified design decisions
Business and Communication
Business acumen and problem translation
- Can understand client/stakeholder problems at a deep level and propose solutions that actually address root causes
- Can articulate technical solutions in business terms (impact, cost, risk, timeline)
- Comfortable with client-facing conversations and requirements gathering
Communication and presence
- Strong written communication: can author clear, precise technical specifications
- Strong verbal communication: can present to clients and executives without losing credibility
- Can think on your feet and handle real-time questions in a meeting
- Naturally commands respect in rooms with non-technical stakeholders
Ownership and accountability
- Track record of seeing projects through from start to finish
- Takes responsibility for outcomes, not just activities
- Drives outcomes even when unclear or complex
Nice to Have (Not Required)
- Experience in BPO, contact centre operations, or customer experience/customer success
- Familiarity with knowledge graph databases (Neo4j, etc.)
- Prior work writing BRDs, HLDs, or technical specifications
- Experience with contact centre analytics, KPI frameworks, or quality assurance
- Background in sales engineering or solutions consulting
- Understanding of cloud platforms (AWS, Azure, GCP) and containerization
What You Won't Be Doing
- Writing code (though you understand it deeply)
- Managing people or teams
- Making product roadmap decisions independently
- Deep data science or model training
Skills Required
- Hands-on experience building agentic systems
- Deep understanding of multi-agent orchestration and agent frameworks such as LangChain and LangGraph
- Experience with RAG pipelines, prompt engineering, and LLM context-window management
- Experience with knowledge graphs or similar structured knowledge systems
- Ability to evaluate the capabilities and limitations of current LLM technology
- Understanding of cost, latency, and token-efficiency trade-offs in system design
- Ability to decompose complex business problems into architectural solutions
- Understanding of when to use agentic systems versus rule-based or API-driven approaches
- Experience designing systems that scale in volume, complexity, and cost
- Ability to reason through trade-offs and make justified design decisions
- Strong business acumen and ability to translate stakeholder problems into effective solutions
- Ability to articulate technical solutions in terms of impact, cost, risk, and timeline
- Comfort with client-facing conversations and requirements gathering
- Strong written communication for technical specifications
- Strong verbal communication and client or executive presentation skills
- Ability to handle real-time questions and command credibility with nontechnical stakeholders
- Track record of seeing projects through from start to finish
- Ownership of outcomes and ability to drive results in ambiguous or complex situations
- Experience in BPO, contact-center operations, or customer experience/customer success
- Familiarity with knowledge graph databases such as Neo4j
- Prior experience writing BRDs, HLDs, or technical specifications
- Experience with contact-center analytics, KPI frameworks, or quality assurance
- Background in sales engineering or solutions consulting
- Understanding of cloud platforms such as AWS, Azure, or GCP and containerization
What We Do
We believe customers and employees should be looked after, and every interaction is an opportunity for a conversation and to learn more about them. The value of human touch is irreplaceable, so MöBIUS, our Conversational Gen AI chatbot, can fully automate or play a supporting role across end-to-end customer journeys. Whether you prefer the tradition of human-centric services, the efficiency of fully autonomous solutions, or a seamlessly blended approach, we’ve got you covered. When the human touch is needed, MöBIUS enhances our agents’ performance and amplifies their empathy. With productivity gains and automation, we save time for the human conversations that matter. Over the past decade, we’ve supported businesses by successfully applying our people and expertise to their diverse range of industries and use cases. Delivering simplified operations and improved customer experiences that allow our customers to focus their time on the things that matter to them. Our expertise stems from an in-depth understanding of customer needs, technology, markets, and constantly adapt to help our customers navigate difficult challenges. To learn more visit us at www.quantanite.com.
