The HR Generalist I is the first voice an SIS employee reaches human resources, benefits, and has any employment questions. The role resolves what it can on first contact, routes what it cannot, and documents every contact so that SIS understands what its workforce is asking for and how well it is being served.
Essential FunctionsPercentages reflect expected allocation, not a fixed determination, and may vary with business needs.
- Answers employee contacts across phone, ticket, and email (45%), resolving benefits, verification, and general employment questions at first contact wherever possible.
- Documents every contact in the ticketing system (15%), including category, resolution, and time to close.
- Completes unemployment documents, employment and other as requested(15%).
- Escalates correctly (10%): distinguishes what belongs to the business partner, to payroll, to benefits, recruitment and to onboarding team, and hands off with context rather than a transfer.
- Supports coverage during open enrollment peaks (10%), including scheduled overtime as approved.
- Marginal functions: performs other related duties as assigned, consistent with the scope and level of this position (5%).
QualificationsAs a candidate, you must have:
- Minimum Associate’s Degree
- 2 or more years in an HR support role with heavy employee contact
- Demonstrated ability to handle confidential information appropriately.
- Comfort working in an HRIS and a ticketing system.
- Clear written and verbal communication with a non-office workforce.
- Office-based role in Austin, TX, Culver City, CA, or New York City, NY. Requires travel up to 20% to hiring events and work sites as business requires.
- Experience supporting a predominantly hourly, multi-state workforce.
- Security Industry experience.
We offer:
- $26-28/hr
- Health, Dental, Vision, and 401k for eligible employees
- Paid Time Off, including Sick/Safe Time
- A dynamic and challenging work environment with opportunity for growth
Security Industry Specialists, Inc. is an Equal Opportunity Employer
Skills Required
- High school diploma
- Two or more years of experience in an HR support role with heavy employee contact
- Ability to handle confidential information appropriately
- Experience working in an HRIS and ticketing system
- Clear written and verbal communication with a non-office workforce
- Ability to work in an office in Austin, Texas; Culver City, California; or New York City, New York
- Experience supporting a predominantly hourly, multi-state workforce
- Security industry experience
Security Industry Specialists, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Security Industry Specialists, Inc. and has not been reviewed or approved by Security Industry Specialists, Inc..
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Fair & Transparent Compensation — Pay is often described as better than many competing private-security firms, with weekly pay and readily available overtime helping boost earnings. Feedback suggests payroll is punctual and the overall pay level is acceptable to good for higher-end assignments.
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Healthcare Strength — The package includes medical, dental, and vision coverage with a notable employer premium contribution, which helps many view the health benefits as solid for the industry. Eligibility begins relatively soon for many full-time hires, reinforcing access to core coverage.
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Retirement Support — A 401(k) with an employer match is highlighted as a standout component, and company-paid life insurance adds to the financial protection mix. Feedback suggests the retirement offering can be attractive compared with typical security employers, though specifics vary by plan rules.
Security Industry Specialists, Inc. Insights
What We Do
Security Industry Specialists, Inc. (SIS) provides innovative and customized security solutions and services for people, assets, and facilities, catering to Fortune 500 companies, international events, and high-profile clients.
