Team Objective:
> To ensure we maintain customer satisfaction by providing solutions to our owners' and tenants' concerns and educating them if they have concerns about our process and services.
Scope of Support:
> Cater to all kinds of calls in the customer success team queue.
> Work on completing cases that can be resolved from their end.
> If not possible; closely coordinate with the Portfolio Manager who handles the owner/resident’s market with all the needed info to work the case.
> Provide additional support to the business.
> Game to work in the Office during the Night Shift, or Graveyard Shift
> Weekend Coverage
Compensation and Benefits
> Free Mental Health Wellness with our Resident Psychologist
> 2 Free Meals by our Company Chef
> Paid Team and Company events
> Paid VLs and SLs
> Career Growth
About Poplar Homes
"Poplar Homes is a national technology-enabled property management company that empowers property owners and residents throughout their lifetime real estate journey. With remote staffing and a proprietary full-stack platform, Poplar offers zero-fuss leasing, managing, and maintenance services to over 15,000 doors across 17 states and 25 major markets. For renters entering the market, Poplar rebalances the power dynamic and makes it easy to get approved, view available properties, and rent a home online. For property owners, Poplar Homes makes maintaining a rental home as easy as managing a stock portfolio online. Poplar’s coast-to-coast expansion brings national tools to local teams, empowering investors to manage and monetize residential rental property across disparate locations while increasing efficiencies by 5x and saving thousands in operating costs."
What We Do
Poplar Homes is your lifetime real estate partner. We use innovative technology and careful human touch to streamline the renting process. Through our system, we are able to deliver unbeatable value in helping our rental owners and their residents achieve success in their entire real estate journey — from renting to buying and beyond.
We are currently providing service to over 5,700 owners and 16,000 residents. We are now present in 15 metro areas across 8 states, including CA, WA, NV, CO, and TX. We continue to expand our service reach nationally.
Based in Cupertino, CA, Greg Toschi, Rico Mok, and Chuck Hattemer founded Poplar Homes (formerly Onerent) in 2014.
To know more about the trending topics for owners and renters and important industry news, visit our Insights Page www.poplarhomes.com/blog/
Apply today: https://jobs.lever.co/onerent
