General Sales Manager at Capitol Ford

Posted 2 Days Ago
Be an Early Applicant
San Jose, CA, USA
In-Office
84K-240K Annually
Mid level
Automotive • Retail
The Role
Leads dealership sales operations by hiring, coaching, training, and monitoring sales staff; maintaining product knowledge; improving customer satisfaction metrics; ensuring guest follow-up; managing sales processes; and achieving forecasted goals. The role requires sales management and finance experience, team-building success, technology proficiency, and preferably used vehicle management experience.
Summary Generated by Built In

Are you looking for an exciting career with one of the Top 100 Ford stores in the nation? DGDG’s vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for talented service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success. There’s a reason why Capitol Ford is one of the top 100 Ford stores in the nation and has been selling over 3,000 Mustangs, F-150’s, new and used vehicles annually. 

As a General Sales Manager, you will be responsible for the successful operation of the sales department at the dealership by leading the team and following DGDG processes.

What you'll be working on:

  • Hire, motivate and monitor the performance of the team
  • Coach sales team to maximize guest satisfaction
  • Lead all sales activities and maintain an experienced level of product knowledge
  • Ensure high Customer Satisfaction scores and analyze these metrics to isolate areas for improvement
  • Conduct daily and weekly sales training meetings for Online and Product Specialists
  • Mentor new and experienced sales reps on standard methodologies for improving performance
  • Ensure proper follow up of all guests by developing, implementing, and monitoring our DGDG tools
  • Achieve forecasted goals and objectives for dealership

What you need to bring to the table:

  • Minimum 3 years of automotive General Sales Manager experience required
  • Proven track record of successfully leading a high-performing dealership sales team and achieving sales, gross, CSI, and profitability goals
  • Strong experience overseeing both new and used vehicle sales operations
  • Proven experience hiring, training, developing, and leading Sales Managers and sales teams
  • Strong Finance experience and understanding of dealership F&I operations
  • Strong background in leveraging technology and driving DGDG processes
  • Experience in Used Vehicle management preferred
  • Represent the DGDG Core Values of Integrity, Caring, Performance, and Efficiency
  • DMV Check required

Salary: $84,000-$300,000+ annually

*Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.

Industry Leading Benefits:

  • Values-driven culture and team built on integrity, caring, performance and efficiency
  • Continuous career development and advancement opportunities
  • Comprehensive benefits package (Medical, Dental, Vision)
  • 401k with company match
  • Employee Assistance Program with free telemedicine and mental health resources
  • Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package

More about DGDG:

The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. We’ve been named a Bay Area News Group Top Workplace for 16 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, “best-in-class" dealership experience.  

DGDG's 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. 

“Be happy” is much more than a slogan. It’s a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And we’d be happy if you joined us! 

DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

*www.dgdg.com/privacy-policy/

Skills Required

  • Minimum 3 years of sales management and finance experience
  • Successful history of building and training a team
  • Strong customer satisfaction scores and above-average performance
  • Strong background leveraging technology and driving dealership processes
  • Experience in used vehicle management
  • Expertise supervising the everyday efforts of the sales team
  • DMV check
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The Company
1,171 Employees
Year Founded: 1998

What We Do

Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Founded in 1998, it operates 17 dealerships across 12 brands, offering a comprehensive selection of new and pre-owned vehicles and state-of-the-art service facilities. With a team of over 1,000 members, DGDG is dedicated to a 'Be Happy' philosophy to ensure a best-in-class customer experience.

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