General Manager, Bay Wheels

At Lyft, our purpose is to serve and connect. To do this, we start with our own community by creating an open, inclusive, and diverse organization.

Lyft is looking for a leader to manage the Bay Wheels bikesharing program, which serves 5 municipalities in the Bay Area with nearly 500 stations and over 7000 bikes, including 4000 ebikes. This leader will own the operational & financial outcomes for the system, which includes responsibility for program leadership, contract management, service quality, partnership with local governments, and overall operational excellence. We also expect this leader to play a role in supporting cross functional initiatives across Lyft Urban Solutions in areas such as product development and policy. It’s an extraordinary moment to take on this leadership role as we continue to grow our programs. 

As a General Manager, you will work with internal and external stakeholders to deliver a high-quality, customer-centric bikeshare system, as well as contribute to success and learnings in additional markets through cross-market collaboration. The General Manager is a leadership role within the organization, acting as a voice of the market at all levels and teams within the organization and as a trusted representative of the company to clients and other partners. 

If you share our vision for sustainable transportation that empowers local communities, reduces our environmental footprint and brings people together, we’d love to meet you!

Responsibilities:

• Operational Excellence: Own the strategy and operational execution for the Bay Area to meet contract requirements and business objectives, and influence decisions from organizational leaders that will have a large impact on the business. 
• Manage multiple subcontractors, including a large 3rd party operations partner
• Lead a team and provide guidance to an expanded group of cross functional market support
• Collaborate with local government program leadership to deliver outstanding micromobility that meets shared objectives for growth
• Manage regional P&L to achieve growth while keeping within budget
• Work cross-functionally to build and maintain reports, dashboards, and metrics to monitor performance
• Create playbooks, metrics and contingency plans to govern day-to-day operations
  Synthesize market feedback and recommendations for HQ business, product and engineering teams
• Partner with senior operations leaders, finance, supply chain, science and product/engineering to advance the strategy for the market

Experience & Skills:

• 7+ years of operations or strategy experience with significant budget ownership
• Entrepreneurial mindset with a get-it-done attitude
• Experience working with public sector actors
• Experience managing a team with a wide variety of skills and roles
• Quantitative by nature and obsessed with process improvement
• Experience working cross-functionally across large organizations
• Experience with urban transit and micro-mobility a strong plus
• Role is based in San Francisco with occasional travel to New York

Benefits:

• Great medical, dental, and vision insurance options
• Mental health benefits
• Family building benefits
• In addition to 12 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off
• 401(k) plan to help save for your future
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Pre-tax commuter benefits
• Lyft Pink - Lyft team members get an exclusive opportunity to test new benefits of our Ridership Program

Lyft is an equal opportunity/affirmative action employer committed to an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Thursdays and a team-specific third day. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $152,000 - $190,000. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Range is not inclusive of potential equity offering, bonus or benefits. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.