BARE Mission & Vision: BARE International is a global customer experience and market research company engaged in creating value by delivering actionable insights to our clients which strategically impact the improvement of their customer experience. Our vision is to “inspire excellence.”
BARE Pillars:
- Passion
- Innovation
- Excellence
Position Summary:
We are seeking a dynamic and strategic General Manager to lead our Chilean operations for a global customer experience and market research firm. This role will oversee all aspects of our business in Chile, including team leadership, client engagement, financial management, compliance, business development, and operational excellence. The ideal candidate will have a strong background in market research, customer insights, or consulting, and a proven ability to drive growth and profitability in a competitive landscape.
Essential Duties:
- Develop and execute strategic plans to achieve business objectives and profitability targets.
- Oversee research operations, data quality, and client delivery across multiple sectors.
- Build and lead a high-performing team, to include HR, Business Development, Finance, and Operations amongst others, fostering a culture of innovation and accountability.
- Manage budgets, forecasts, and financial reporting to ensure profitability.
- Drive sales and business development efforts to expand market share.
- Build and maintain relationships with clients, partners, and government entities. Represent the company in client meetings, industry events, and regulatory forums.
- Collaborate with global teams to share insights, best practices, and operational improvements.
- Monitor market trends and competitive activity to inform strategic decisions.
- Report regularly to global leadership on performance, risks, and opportunities.
- Execute the responsibilities of a company director according to lawful and ethical standards.
- Understand and adhere to company policies and procedures of the documented Information Security Management system according to ISO 27001 requirements.
Minimum Qualifications:
- Significant experience in market research, customer experience, or consulting.
- Proven executive leadership experience in managing teams, sales, operations, and compliance in Chile.
- Strong understanding of research methodologies and client service delivery.
- Experience with CX platforms, survey tools, and data analytics preferred.
- Strategic organization and decision-making skills.
- Financial acumen and experience managing budgets and P&L.
- Conceptual and strategic capabilities.
- Entrepreneurial behavior; familiarity with digital transformation and technology-driven solutions.
- Excellent communication, negotiation, and interpersonal skills. Fluent in Spanish and English.
- Demonstrates responsible, ethical and honest behavior in all tasks & responsibilities. Is consistent and fair.
- Familiarity with ISO standards.
- Ability to work cross-functionally in a global organization.
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What We Do
35+ Years of Experience Supporting Businesses Like Yours
BARE International was born from the need for mystery customer research at the national and global level. Today, we set the industry standard as the largest independent provider of customer experience research, data, and analytics for companies worldwide. Since 1987, we have built our reputation on innovation, ethics, and seamless client service management. BARE International is a family-owned business with global capabilities. BARE is headquartered in the Washington, D.C. suburb of Fairfax, Virginia with ten offices around the world. On any given day, BARE International is doing research for clients in more than 150 countries, completing more than 50,000 evaluations each month.
WHY CHOOSE BARE?
Your business challenges are unique. Our proven success across industry categories stems from asking the right questions to help you address the challenges you face everyday. Each solution we offer is customized to meet your needs, providing actionable feedback to help you make critical business decisions. We treat you the way you want to treat your own customers, providing a dedicated project team to give you the attention you deserve and an infrastructure spanning the globe to provide the resources you need to understand your customers’ experiences.
+ Customized Research Solutions
+ Immediate, Actionable Feedback
+ Dedicated Project Team
+ Family-Owned, Global Capabilities
Mike Bare is the co-founder of the Mystery Shopping Providers Association (MSPA) http://www.mspa-global.org/en/
Visit our website for a free quote or more information at www.bareinternational.com
