dunnhumby

General Client Manager

Reposted 27 Days Ago

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São Paulo, BRA

In-Office

Senior level

eCommerce • Retail

The Role

Serve as trusted retail client partner: build C-level relationships, define strategy, govern priorities, identify high-value opportunities, drive delivery and upsell, lead and coach account team, measure ROI and client impact, manage account P&L, and share retail insights to drive loyalty and category management solutions.

Summary Generated by Built In

São Paulo, Brazil | Full-time | Hybrid

About dunnhumby

dunnhumby is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.

Client Leadership

Our Client Leadership team helps retailers and brands create measurable growth by putting the customer at the centre of every decision. We combine deep customer understanding, world-class analytics and commercial expertise to build stronger customer relationships, improve experiences and deliver sustainable business performance.

About the Role

We're looking for a General Client Manager to lead and develop strategic client relationships in Brazil. You'll work closely with client stakeholders and cross-functional dunnhumby teams to translate customer and commercial challenges into actionable solutions that create measurable value. This role is ideal for someone who enjoys balancing commercial leadership, relationship management and data-driven decision making.

What You'll Be Doing

You'll act as a trusted partner to clients, helping them maximise the value of dunnhumby's solutions while identifying opportunities for growth and long-term collaboration.

Lead day-to-day relationships with key client stakeholders.
Develop account plans that align client priorities with dunnhumby capabilities.
Identify growth opportunities and support commercial discussions.
Partner with analytics, consulting and media teams to deliver high-quality outcomes.
Communicate insights and recommendations clearly to senior client audiences.

What We're Looking For

We're looking for someone who combines commercial acumen with strong relationship-building skills and a passion for helping clients succeed through customer-led decision making.

Experience managing and growing client relationships in a commercial environment.
Strong stakeholder management and influencing capability.
Ability to translate data and insights into clear business recommendations.
Commercial awareness with a focus on delivering measurable value.
Collaborative working style and confidence partnering across multiple teams.

What You Can Expect From Us

We won't just meet your expectations. We'll defy them. So you'll enjoy the comprehensive rewards package you'd expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off.

And we don't just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process — please let your recruiter know what adjustments would help.

Brazil Benefits

Fully funded private medical and dental coverage.
Life assurance and a pension plan with employer matching contributions.
Employee Assistance Program providing confidential support and wellbeing resources.
Transportation support, meal vouchers and childcare assistance.
Access to wellbeing resources, Gympass and long-service recognition programmes.
Employee referral rewards and additional local benefits available to eligible employees.

Our approach to Flexible Working

At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.

We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.

For further information about how we collect and use your personal information please see our Privacy Notice which can be found(here)

Skills Required

Proven experience building and owning relationships with C-level and senior stakeholders
Experience defining client strategy, establishing governance, and managing client workplans
Track record of identifying upsell opportunities and supporting full sales cycle to contract
Experience leading, coaching, and performance-managing client teams
Ability to manage account P&L and ensure financial performance
Experience driving Loyalty lifecycle and Category Management solutions
Experience measuring value delivery including ROI analytics and client impact surveys
Strong collaboration skills to coordinate across cross-functional teams
Knowledge of global retail trends and ability to apply insights to clients
Risk mitigation and capability-building for team skills and training

dunnhumby Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about dunnhumby and has not been reviewed or approved by dunnhumby.

Fair & Transparent Compensation — Pay is considered competitive relative to similar-sized firms in several markets. Positive perceptions of the overall pay-and-benefits mix support the view that compensation is broadly fair.
Leave & Time Off Breadth — Paid time off is described as generous, with multi‑week starting allowances plus extras like a paid birthday, loyalty‑based additional days, and periodic early Friday finishes. These features contribute to a favorable time‑off experience across several U.S. locations.
Healthcare Strength — Core coverage includes employer‑verified medical, dental, vision, life, and disability insurance alongside HSA/FSA options. This breadth of coverage is positioned as a solid component of the U.S. package.