A General and Operations Manager (GOM) is the "architect" of a company’s daily productivity. While an executive sets the vision, the GOM builds the systems to achieve it. They oversee multiple departments—from HR and supply chain to sales and finance—ensuring the entire machine runs smoothly and profitably.
Core Roles & Responsibilities
Operational Strategy: Designing and implementing departmental policies and workflows to improve efficiency and reduce waste.
Financial Oversight: Managing budgets, reviewing financial statements, and controlling costs to ensure the company hits its Profit and Loss (P&L) targets.
Supply Chain & Logistics: Overseeing the procurement of raw materials, managing inventory levels, and coordinating with vendors to prevent production bottlenecks.
Human Resources Management: Leading the recruitment, training, and performance evaluation of staff, while fostering a productive company culture.
Cross-Functional Leadership: Serving as the bridge between different departments (e.g., ensuring Marketing and Production are aligned on a new product launch).
Quality Control & Compliance: Ensuring all products or services meet company standards and comply with safety and legal regulations, such as OSHA or ISO 9001.
Resource Allocation: Deciding how to distribute personnel, equipment, and technology to maximize output without burning out the team.
Process Automation: Identifying manual tasks that can be streamlined using tools like ERP Systems or Project Management Software.
Essential Skills & Qualifications
Critical Thinking: The ability to analyze data (KPIs) to identify the root cause of a slowdown and fix it quickly.
Leadership: Strong interpersonal skills to manage diverse teams and resolve internal conflicts.
Technical Savvy: Proficiency in business software like Microsoft Dynamics 365 or SAP.
Education: Usually requires a Bachelor’s or Master’s in Business Administration (MBA).
Top Skills
