GC (General Contractor) Engagement Specialist

Posted 11 Days Ago
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Austin, TX, USA
In-Office
Mid level
Information Technology • Productivity • Professional Services • Software
The Role
The GC Engagement Specialist will onboard and support GC Project Managers, ensuring effective use of the platform and maintaining communication throughout projects to enhance user satisfaction.
Summary Generated by Built In

Remote (US) • Construction • Procore Required

Who We Are
efficiently is building the first Design–Build Intelligence Platform for the construction industry.

We bring clarity and structure to the chaos between design and construction, helping project teams build with confidence, accuracy, and fewer surprises.

Our initial focus is high-end residential, and we work closely with leading general contractors, design-build firms, and developers. Our platform and DIA (Design Intent Administration) services are designed to scale across all construction sectors as we grow.

Our Mission: Eliminate design-to-construction chaos and give teams a single source of truth they can trust.

Your work directly supports that mission.
Role Summary

efficiently is hiring a construction-savvy GC Engagement Specialist who will serve as the primary connector to our GC clients.

You Will

  • onboard and train GC Project Managers on efficiently
  • guide early usage and deliver fast wins
  • transition into light AE-style check-ins after onboarding
  • coordinate internally with our DIA team
  • act as a subject-matter expert for our product and engineering teams

Your mission is simple:

Make PMs successful fast, maintain tight communication, and ensure efficiently becomes essential on every project.

Who You Are

  • GC/PM looking for a career change
  • experience in construction, ideally high-end residential
  • Procore experience is required
  • experience working with PMs, supers, subs, designers
  • understand drawings, RFIs, specs, finishes, change management
  • clear communicator, organized, proactive
  • comfortable supporting demanding GC clients
  • steady under pressure, strong attention to detail

Core Responsibilities

       GC PM Engagement & Support

  • serve as the primary point of contact for GC PMs
  • maintain consistent weekly communication
  • collect drawings, specs, selections, changes, RFIs
  • understand sequencing, deadlines, and project context
  • ensure PMs always know what’s happening next
       Onboarding & Training
  • run client onboarding sessions
  • teach efficiently workflows
  • deliver first-win value in the first week
  • help PMs form efficient habits early

       AE-Style Account Management

  • conduct light ongoing check-ins
  • answer PM questions and unblock issues
  • monitor account health and satisfaction
  • identify opportunities for multi-project expansion

Intake & Coordination with DIA Team

  • translate PM updates into structured DIA tasks
  • track DIA turnaround times and deliverables
  • ensure outputs meet GC expectations

Product Feedback & SME Contribution

  • share field insights with product development
  • help validate feature concepts
  • represent the GC PM workflow in internal discussions

Key Metrics (KPIs)

  • PM engagement rate
  • time-to-first-value
  • PM platform usage (logins + actions)
  • DIA turnaround alignment
  • reduction in PM admin time
  • overall satisfaction and retention
  • expansion across additional projects

Why This Role Matters

GC PMs operate under intense pressure and constant design changes.

When they are supported well, efficiently becomes their daily operating system and the GC becomes a long-term customer.

This role ensures that happens.

You're a Fit If You

  • take ownership
  • communicate clearly under pressure
  • thrive in structured workflows
  • enjoy bringing order to messy documentation
  • like helping PMs feel in control and supported

Growth Opportunity

This is a ground-floor role with significant professional growth potential as efficiently expands and the Design–Build Intelligence category grows.

Compensation & Details

  • Remote position (US-based)
  • Minimal travel as required
  • Compensation based on experience
  • Full-time role

efficiently.com
 

Skills Required

  • Experience in construction, ideally high-end residential
  • Procore experience
  • Experience working with project managers, supervisors, subcontractors, designers
  • Ability to understand drawings, RFIs, specs, finishes, change management
Am I A Good Fit?
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The Company
539 Employees
Year Founded: 2015

What We Do

Efficiently provides a software platform and staffing services for the construction industry, aiming to reduce costs and improve efficiency.

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