About Garrets
Garrets International operates as a division of the wider Wrist Group and represents one of the maritime Industry’s largest and most accomplished catering companies within provision and stores consumables through a global network of accredited suppliers. We operate from our headquarter in Nørresundby (Denmark), but also have branches in Romford (United Kingdom), Singapore, Manila (the Philippines) and Antwerp (Belgium) and counts a total of 115 great colleagues.
Job Description
As Regional Operations Manager, you will be responsible for the financial and operational performance of assigned customer fleets and vessels within your Service Delivery Team. You will lead and support 6-7 Vessel Operations Manager, ensuring effective execution of daily operations. The Vessel Operations Managers will have direct reference into this position.
You will be accountable for delivering agreed service levels and KPIs, driving customer satisfaction, retention and growth. In addition, you will provide leadership through performance management, goal setting, development planning, and annual appraisals for your direct reports, while fostering continues improvement and operational excellence. You will be expected to participate in customer meetings as required.
What you’ll be doing:
- Day-to-day management of their respective Service Delivery Team through 6-7 Vessel Operations Managers and 1 Vessel Operations Team Leader in direct reference.
- Providing support and constructive challenge to the Vessel Operations Team Leader and Vessel Operations Managers to support their development.
What we're looking for:
Qualifications and Educational Requirements:
- Fluent in English, spoken and written.
- MS office to intermediate level.
- Knowledge of ERP system AX2012 is an advantage, but not a requirement
- Strong proven leadership, problem solving, communication and interpersonal skills.
- Self-motivated, service-oriented and result-oriented, able to work under pressure.
- Able to cope in a fast pace and dynamic environment and with different cultural backgrounds.
- Capability of working effectively with middle- and senior management.
- Experienced in supporting change.
- Experienced in customer facing role.
- Experienced in owning and driving financial performance across assigned customer portfolios.
Location: Times Plaza Building, U.N. Avenue corner Taft Avenue, Manila
Job Types: Full-time, Permanent
At Wrist Global, we are committed to cultivating a culture of belonging where every individual feels seen, valued, and respected.
As a global company, we aim to reflect the communities we are part of, believing that our strength comes from diverse perspectives, experiences, and the unique contributions each person offers.
We welcome applications from all qualified candidates, and we are dedicated to maintaining a recruitment process that is inclusive, fair, and respectful.
By fostering a supportive workplace culture rooted in belonging, we lay the foundation for meaningful collaboration and shared success.
Skills Required
- Fluent in English, spoken and written.
- MS Office to intermediate level.
- Knowledge of ERP system AX2012.
- Proven leadership, problem solving, communication and interpersonal skills.
- Self-motivated, service-oriented and result-oriented; able to work under pressure.
- Able to cope in a fast pace and dynamic environment and with different cultural backgrounds.
- Capability of working effectively with middle- and senior management.
- Experience in supporting change.
- Experience in a customer-facing role.
- Experience owning and driving financial performance across customer portfolios.
