We are looking for a Game Operations Specialist to join our small and dynamic team in Montreal. In this role, you will be responsible for configuring live game features and monetization strategies for an exciting new game. You will play a key part in the live operations process, directly engaging with our audience and ensuring the best possible player experience. This is a fantastic opportunity to be part of a small, friendly, and supportive team within an experienced GameOps department. You will have access to industry-leading tools and the chance to work on a high-profile intellectual property (IP). Additionally, you will contribute to the development and optimization of internal tools, helping to improve efficiency across our operations.
Configure and adjust live game features based on GameOps planning
Work closely with Development, Art, Game Design, GameOps Managers and Product teams to build processes that bring new features from testing to production
Investigate and troubleshoot live game issues by collaborating with developers and QA testers
Use problem-solving skills to identify and resolve player-facing issues
Explore new ways to automate manual and repetitive tasks to improve efficiency
What We're Looking For
Experience with LiveOps (CRM) management or QA in a relevant industry (ideally F2P mobile games)
Understanding of client/server applications and release management
Experience with Jira or similar project management tools
Familiarity with JSON, XML, or equivalent formats for configuring game features
Basic proficiency in Excel or Google Sheets for data tracking and analysis
Knowledge of market testing processes, including A/B testing and market segmentation
Understanding of feature rollout strategies and their impact on player engagement
Nice to Have
Experience with LiveOps tools (e.g., Braze, Airship).
Familiarity with SQL or data analysis tools.
Knowledge of player engagement and monetization strategies
Required Soft Skills
Detail-oriented, with a strong focus on delivering results
Resourceful and proactive, able to take initiative
Strong communicator with excellent interpersonal skills
Analytical and inquisitive mindset, eager to solve problems and optimize processes
Why Product Madness?
As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino. With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse.
We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category.
So, what’s stopping you?
Travel Expectations
NoneAdditional Information
At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.
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What We Do
Aristocrat Leisure Limited is an ASX20 listed company and one of the world’s leading providers of gaming solutions. We’re licensed in over 300 jurisdictions and operate in over 90 countries around the world. We’re also proud to have a team of over 6500 employees that deliver outstanding results by pushing the boundaries of innovation, creativity and technology each day. We offer a diverse range of products and services including electronic gaming machines, social gaming and casino management systems, but it doesn’t stop there. Despite our global presence and exponential growth, we remain an ideas company at heart that is committed to delivering outstanding results for our customers and players and an unparalleled experience for our employees, who have the opportunity to grow, be inspired and be the best they can be. Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us to live our mission of bringing joy to life through the power of play – every day. Come and join us – let’s play!
Why Work With Us
Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture. Come and join the team and help bring joy to life through the power of play.
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