This is a brand new location in Pier Park Center! The store is not currently open and is expected to open in early June 2026. Copy and paste the following link to review the full job description, or check out the highlights below!
https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing
Hours Available: Up to 30-35 hours per week
Employment Type: Non-Exempt, Hourly
Schedule: Primarily nights, weekends, and holidays.
Some benefits are only available for full time team members.
THE ROLE
Game Guides at The Escape Game are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
As a Game Guide, you’ll lead guests through our immersive escape rooms, where players work together to complete a mission (and escape a themed room) before time runs out.
WHO WILL ENJOY THIS ROLE
This is a guest-facing, hospitality-focused role for people who:
- Genuinely love serving guests of all ages and are energized by making someone else’s day better
- Thrive in fast-paced, team-oriented environments
- Humbly receive and apply constructive feedback
- Are looking for growth opportunities
WHAT YOU’LL DO
Guest Experience
- Ask open-ended questions to encourage fun, friendly conversation among groups of 2-12 guests
- Deliver upbeat, conversational introductions
- Deliver an engaging recap of the experience in the outro
- Resolve service failures immediately and graciously
- Ensure each guest has a five-star experience and leaves happy
Shift Operations & Team Support
- Use Game Guide software to monitor games and assist guests
- Use HMI (Human-Machine Interface) to operate our games
- Ensure game components function properly
- Use setup sheets to accurately reset games
- Clean our games and facility
- Exemplify excellent time management to stay on schedule for the games assigned to you
- Restock inventory
- Complete necessary reports
GROWTH & CAREER PROGRESSION
We promote based on team performance, availability and commitment. Team members who excel in these areas can grow very quickly and may be eligible for advancement into leadership and management roles. Team members can grow into an Assistant Manager in Training role as quickly as 3-6 months from your hire date. Further growth can lead to a GM role either in your current store or relocating to a new city as TEG opens new stores across the country!
REQUIREMENTS
- Flexible availability. This role often works nights, weekends, and/or holidays.
- Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30-40 lbs, and minor game repairs.
- Ability to use small tools and strong magnets when resetting our games.
- Ability to quickly reset numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
- Excellent communication skills when speaking with our guests.
- Quick and effective decision-making abilities.
- Creative problem solving skills.
- Basic computer & technology skills.
- Alignment with TEG’s Uniform Standards.
Schedule: Primarily nights, weekends, and holidays.
Up to 30-35 hours per week.
Skills Required
- Flexible availability for nights, weekends, and holidays
- Ability to handle physical activity (lifting 30-40 lbs) and perform minor game repairs
- Excellent communication skills with guests
- Basic computer and technology skills
What We Do
The Escape Game is an experiential entertainment company with a host of escape room games and 30+ locations across the United States including New York City, Los Angeles, Honolulu, Orlando, and Nashville. We've served over 5 million guests and are continuing to develop unique games and open new store locations. We specialize in creating top-level escape rooms and immersive team building experiences. Our games are crafted at our “Adventure Factory” in Nashville, TN by a team of game designers, architects, engineers, carpenters, scenic artists, tech experts, and storytellers. It’s where we let our imaginations run wild and dream up our next adventure. It’s where we tinker and obsess over every detail because we want to get it just right for our guests.
