We are located in King of Prussia Mall! Copy & paste the link below to learn more about our company and the open position!
https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing
THE ROLE:
Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest’s needs, enthusiastically serve them, and do whatever it takes to make their day!
Game Guides at The Escape Game will lead guests through our escape rooms – thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.
Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG’s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.
HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM
● Embodying our mission, vision, and values during every shift
● Leading groups of 2-12 in fun, friendly conversation
● Collecting information and making meaningful connections with guests
● Enthusiastically explaining TEG games and products
● Using Game Guide software to monitor games and assist guests
● Using HMI (Human-Machine Interface) to operate our games
● Giving a recap of the experience in the outro
● Ensuring operational excellence on shift by:
○ Ensuring game components function properly
○ Using setup sheets to accurately reset games
○ Cleaning games and TEG’s facility
○ Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned
○ Restocking inventory
○ Completing necessary reports
● Immediately and graciously resolving service failures
● Ensuring each guest has a five-star experience and leaves happy
REQUIREMENTS
● Flexible availability. This role works nights, weekends, and/or holidays.
● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling,
bending, lifting 30-40 lbs, and minor game repairs.
● Must be able to use small tools and strong magnets when resetting our games.
● Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.
● Excellent communication skills when speaking with our guests.
● Align with TEG’s Uniform Standards.
BENEFITS FOR FULL TIME TEAM MEMBERS- 401(k)
- 401(k) matching
- Health Insurance
- Employee discount
- Vision insurance
- Dental insurance
- Flexible spending account
- Life insurance
- Flexible schedule
Skills Required
- Flexible availability for nights, weekends, and holidays
- Ability to handle physical activity, including lifting 30-40 lbs and minor game repairs
- Excellent communication skills
- Ability to quickly reset game components within specified time frames
What We Do
The Escape Game is an experiential entertainment company with a host of escape room games and 30+ locations across the United States including New York City, Los Angeles, Honolulu, Orlando, and Nashville. We've served over 5 million guests and are continuing to develop unique games and open new store locations. We specialize in creating top-level escape rooms and immersive team building experiences. Our games are crafted at our “Adventure Factory” in Nashville, TN by a team of game designers, architects, engineers, carpenters, scenic artists, tech experts, and storytellers. It’s where we let our imaginations run wild and dream up our next adventure. It’s where we tinker and obsess over every detail because we want to get it just right for our guests.
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