At Amplifon, we believe that hearing is life. As the global leader in hearing care, we are committed to improving people's lives through innovative solutions, technology and outstanding customer experiences.
As IT Operations Manager for Spain, you will be accountable for IT infrastructure, workplace technology, telecommunications and cybersecurity to ensure business continuity and operational excellence across the organization. You will lead the Local IT Operations team, manage strategic technology partners and drive the evolution of our operating model, balancing local business needs with regional and global IT standards. You will also contribute to digital transformation initiatives, security compliance and the continuous improvement of IT services across our stores, headquarter and warehouse in the country.
Key Responsibilities
- Ensure the availability, reliability and performance of the Local IT infrastructure and services, overseeing daily operations, incidents, service requests and problem management.
- Lead and develop the internal IT Operations team, fostering accountability, collaboration and a continuous improvement mindset
- Oversee workplace technology, end-user equipment, networks, telecommunications and IT infrastructure across stores, central office and warehouse.
- Drive the implementation and evolution of an optimized IT operating model, integrating local and global capabilities and internal and external service delivery.
- Ensure compliance with corporate IT and security policies, coordinate internal and external audits, and support the maintenance of ENS certification and compliance with NIS-2 requirements.
- Manage technology partners, telecommunications providers and service contracts, ensuring service quality and operational efficiency.
- Define and monitor the IT budget, manage resources and ensure financial discipline.
- Ensure successful delivery of IT projects, promote process industrialization and automation, and implement proactive monitoring to improve service performance and reduce operational risks.
- Manage system capacity, continuity planning and disaster recovery to minimize business disruption and protect critical technology services.
What We Are Looking For
- A service-oriented IT Manager with a genuine passion for delivering outstanding end-user and business support.
- A degree in Information Technology, Computer Engineering or a related technical discipline.
- At least 5 years of experience in IT operations within a multinational environment, with proven experience leading internal teams and managing IT infrastructure, telecommunications, service providers and budgets.
- Solid experience in IT service management, workplace technology, end-user support (L1/L2), equipment management and cybersecurity.
- Experience managing technology projects, suppliers, contracts, business continuity and disaster recovery.
- Knowledge of IT security frameworks, ITSM tools, audits and compliance requirements, particularly ENS and NIS2, will be valuable.
- Technical knowledge in networks architecture, software distribution solutions and Microsoft client and server environment.
- Fluency in Spanish and English.
What We Offer
- 6 days of remote working per month and flexible working hours
- Birthday off – enjoy an extra day off to celebrate your special day.
- Wellhub – access to a wellbeing platform supporting your physical and mental wellbeing.
- Flexible Compensation Plan – access to an annual €1,000 flexible compensation allowance to tailor your benefits to your personal needs
- Be part of a dynamic, international environment where you’ll work on cross-functional projects, leverage cutting-edge technologies, and help shape the future of our business through Information Technology and Innovation.
Join an IT team where technology meets business, collaborating across functions to deliver best technology solutions and drive real business impact!
Skills Required
- Degree in Information Technology, Computer Engineering, or a related technical discipline
- At least 5 years of IT operations experience in a multinational environment
- Experience leading internal IT teams
- Experience managing IT infrastructure, telecommunications, service providers, and budgets
- Experience with IT service management, workplace technology, end-user support, and equipment management
- Experience with cybersecurity
- Experience managing technology projects, suppliers, contracts, business continuity, and disaster recovery
- Knowledge of IT security frameworks, ITSM tools, audits, ENS, and NIS2 compliance requirements
- Technical knowledge of network architecture, software distribution solutions, and Microsoft client and server environments
- Fluency in Spanish and English
Amplifon Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Amplifon and has not been reviewed or approved by Amplifon.
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Strong & Reliable Incentives — Performance-related bonuses and commission structures can meaningfully lift total earnings in some sales and clinic roles. Incentives appear more favorable for high performers where targets are attainable and variable pay is a consistent part of the package.
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Healthcare Strength — Health coverage is described as comprehensive in many markets, often including core medical needs and hearing-related care. Added supports such as EAP/psychological counseling and wellness programs broaden the health-and-wellbeing value of the package.
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Leave & Time Off Breadth — Time-off offerings are frequently characterized as generous in parts of Europe, with substantial PTO allowances and additional leave provisions in some locations. Flexibility options such as hybrid arrangements further increase the perceived value of time-related benefits.
Amplifon Insights
What We Do
As the global leader in the hearing care retail industry, we have been changing the lives of millions of customers across the globe since 1950. With stores and offices spanning across 26 countries and a team of 20,300 dedicated professionals, we take pride in setting the industry standard as we empower people to rediscover all the emotions of sound. Although we are constantly growing, we have the drive of a start-up and are committed to striving for innovation every day. Whatever role our employees take on at Amplifon, they each make more possible - more brands for customers, more support for colleagues, more opportunities for their own careers and more innovative possibilities. We are guided by our values and are motivated by our purpose, ensuring each new day brings opportunities for innovation as we explore new horizons for our business, our customers and each other. At Amplifon, we make more possible. Amplifon operates in: Argentina, Australia, Belgium, Canada, Chile, China, Colombia, Ecuador, Egypt, France, Germany, Hungary, India, Israel, Italy, Mexico, New Zealand, Panama, Poland, Portugal, Spain, Switzerland, the Netherlands, UK, United States, and Uruguay. Read our Netiquette and help us create an inclusive environment to interact within: https://corporate.amplifon.com/en/netiquette?formSearchPage=true
