Furniture Project Coordinator

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves – 

The Furniture Project Management (FPM) Coordinator will assist the Small Projects Works team with the planning and implementation of furniture relocations, furniture moves, furniture reconfigurations, electrical/data coordination and working with IT/AV systems logistics. This role is highly interactive with the client onsite and will receive all furniture related requests. A strong customer service focus and desire to provide direct assistance to the client is required. They will schedule meetings, ensure the right people from JLL and our 3rd party vendors are included and will help facilitate furniture planning discussions. They will work with the Furniture Project Managers and Furniture Program Manager as directed, to ensure project documents are uploaded to centralized folders. They will also receive and process client requests, and assist in entering and processing information as part of the project/account issue tracking resolution. They will be the liaison between JLL and our 3rd party furniture vendor ensuring everyone has the right instructions to execute furniture project activity. 

What is your day to day?  

• Provides operational and procedural support to ensure projects are executed in accordance with established departmental, building, and client  procedures

• Provide superior customer service and customer support for day to day activities and questions as well as project support for large furniture activity

• Supports reporting, status updates/trackers and dashboards

• Help obtains quotes and generates RFQs required for completion of furniture projects

• Receives and coordinates all furniture requests. Oversees execution/completion of3rd party vendor driven tickets and simple projects. Directs larger requests to the Sr. FPM or FPM Lead.

• Coordinate and schedule walkthroughs with facilities management, IT/AV, electricians and data technicians

• Ensure all project/account activities and processes are performed in a manner consistent with documented processes including client's and JLL's policies and procedures

• Coordinate work order and small project execution with vendors, including but not limited to furniture reconfigurations and move support
• ​Issues work orders for approved projects to vendors, supervises furniture moves

• Perform pre-planning coordination, support project execution and close out

• Ensure all furniture management activities and processes are performed in a manner consistent with documented processes including client's and JLL's policies and procedures

• Liaison between all parties that assist in the execution of furniture project activity

• Coordinate  work order creation, assignment, verification and close out

• Support brokerage, donations and furniture excess diversion and reports

• Coordinate with Finance on accruals, invoicing and budget variances

• Coordinate with other teams on inventory management and storage needs

Desired experience and technical skills  

• Strong knowledge of relocation move processes within a corporate office environment

• Knowledge of furniture systems and furniture manufacturers highly preferred

• Knowledge on warehouse operations preferred

• Strong knowledge of customer service best practices

• Strong knowledge of Project Management/Construction Management or Relocation Management

• Excellent written and verbal communication skills  

• Strong interpersonal skills with the ability to interact with executive level internal & external clients

• Software competency in Google Sheets, Slides, and Docs

• Software competency in Smartsheets, Clarizen, AdaptiveWork or similar project management-style programs 

• Bachelor degree preferred

• Experience with Autocad a plus

• Experience working for a furniture dealer a plus

• Experience with electrical and data management a plus

• Minimum 1 – 3 years practical experience in project management, customer service, facilities management, move management or the furniture industry 

• Ability to multi-task and work both in a team and independently

• Ability to problem solve and be proactive in a fast paced environment 

• Client and customer service focused with strong organizational and communication skills with the ability to priortize and manage several projects

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

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If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.