Description
Are you passionate about serving others with compassion and dignity during their time of loss? Pacific Northwest Cremation is offering an exciting opportunity for a Funeral Director Intern to join our team. This role is a blend of service, arrangement, and outreach, providing invaluable hands-on experience in the funeral services industry.
PRIMARY DUTIES AND RESPONSIBILITIES:
- Delivery of goods, services, and cash advance items
- Obtaining demographics, certification, and death certificate orders
- Obtaining Flowers, Deli-trays, DVD memorials, other related goods
- Obtaining and coordinating of 3rd party services such as ministers, musicians, honors, and obituaries
- Conducts memorial, celebration, and funeral services as needed, operates funeral service related vehicles
- Officiate
- Administrative Duties
- Provide complete and clear instructions to offsite professional services staff, via fax, phone or email
- Answer telephones, take messages
- Write At-Need Contracts
- Process payments, insurance claims, other relevant compensation submittals
- Dispatches first-call removal staff during and after business hours as needed
- Returns message calls
- Notifies Prep Staff of embalming(s) that need to be completed
- Outreach Duties
- Attend and represent brand at events
- Network with industry influencers
- Relationship building
- Support sales and marketing teams with initiatives and campaigns
- Provide creative and professional guidance to community service and marketing
- Maintain a professional appearance
- Business casual attire (Office)
- (Casual to Formal based on Event or Service Type when in Attendance)
- Safe and Proper footwear
- No visible, tattoos or facial piercings
- A natural hair color
- Assist others within the organization of Fairmount
- Family Service, Community Service, Grounds
- Heritage Funeral Home & PNWC Locations
- Administrative Staff, Marketing & Sales Staffs
- Maintains ethical standards and confidentiality
- Light janitorial duties and maintains a clean and clear workstation
- Maintains an active role and involvement in community and civic affairs
- Performs other duties as assigned
- ** Job duties are subject to change as directed by the management.
Requirements
KNOWLEDGE SKILLS AND ABILITIES:
- Possess general office skills, such as typing, filing, sending and receiving
- Proficiency in Microsoft Office Software
- Ability to function and excel in high volume, fast-paced environment
- Cooperative, team player, detail-oriented and adaptable to change
- Excellent verbal, written, interpersonal and presentation skills
- Consistently and accurately present goods and services and related documents according to the FTC funeral rule and local or state regulations
- Commitment to customer service and quality control
- Efficient and dependable; punctual
- Demonstrate commitment to safety
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT: Must be able to lift 25 to 50 pounds without assistance and 75 to 200 pounds with assistance, sit or stand for long periods of time, and withstand short periods of exposure to the elements. For an employee to succeed in this position they will need to be able to solicit information from bereaved individuals and families in a time of mourning while maintaining optimum levels of compassion and professionalism, multitask regularly, maintain records and service requests from multiple cases at once, work independently, do simple mathematic equations, adapt to changing schedules, and contribute to problem solving when needed. Fairmount Memorial Association/Community Cremation promotes a drug/alcohol-free work environment through the use of mandatory pre-employment drug testing.
EQUIPMENT/TOOLS: This position requires the frequent use of, and familiarization with, equipment such as Cots, Lowering & Lifting Devices, Funeral & Service Vehicles, Church Trucks, Casket Biers, Flower Stands, Electronic Sound & Video Systems, Computers, Facsimile & 6-line Phone System, Laminators, & Postage Meters.
MINIMUM QUALIFICATIONS: This position requires participation in a Funeral Director Internship program. Obtains at least minimum required continuing educations credits for each year of employment and program participation. Must become licensed as a Funeral Director within 5 years of internship program registration to remain in position. Valid state driver’s license with insurable driving history required.
EMPLOYMENT AT WILL:
Employment with Fairmount Holdings, Inc. is at will, which means that either the employee or the employer is free to terminate the employment relationship at any time with or without reason, advance notice, or warning.
No representative of this organization has the authority to change this at-will relationship except in a specific
written agreement declaring such intent and signed by the employee and:
o The President/CEO of Fairmount Holdings AND
o The Chairman of the Fairmount Memorial Association Board
Skills Required
- Participation in a Funeral Director Internship program
- Obtain required continuing education credits annually during employment and internship participation
- Become licensed as a Funeral Director within five years of internship program registration
- Valid state driver’s license with insurable driving history
- General office skills, including typing, filing, and sending and receiving communications
- Proficiency in Microsoft Office software
- Ability to work effectively in a high-volume, fast-paced environment
- Excellent verbal, written, interpersonal, and presentation skills
- Ability to comply with FTC Funeral Rule and applicable local or state regulations
- Ability to lift 25 to 50 pounds independently and 75 to 200 pounds with assistance
- Ability to pass mandatory pre-employment drug testing
What We Do
Fairmount Memorial Association is a locally owned, nonprofit cemetery organization serving Spokane, Spokane Valley, and the wider Inland Northwest. It manages seven cemetery parks and helps families plan, arrange, and coordinate burial, cremation, memorial, and funeral services. The association also provides pre-arrangement assistance, immediate at-need support, grief resources, and ongoing care for its cemetery properties and memorial grounds.
