The Role
The Functional Support Engineer will analyze business processes, gather requirements, configure software, create documentation, and troubleshoot functional issues.
Summary Generated by Built In
Job Description:
- Business Process Support: Assist in analyzing and optimizing business processes to ensure they align with the client’s objectives and systems.
- Requirements Gathering: Work closely with business stakeholders to understand their needs and translate these into actionable functional requirements.
- System Configuration: Configure and customize software applications to meet the functional needs of the organization.
- Training & Documentation: Develop user guides and provide training to end-users to ensure proper use of systems and tools.
- Troubleshooting: Provide ongoing functional support and resolve issues related to system usage and process workflows.
Requirements
Qualifications:
- Atleast 5 years of experience as a Functional Support Engineer or in any related position
- Strong written and verbal communication to clearly explain technical concepts to users with varying levels of technical expertise and provide detailed instructions
- Excellent analytical abilities to diagnose root causes of functional issues, identify potential solutions, and implement effective troubleshooting steps
- Ability to develop good working relationships with team members and customers.
- Ability to problem solve independently.
Skills Required
- At least 5 years of experience as a Functional Support Engineer or in a related position
- Strong written and verbal communication skills
- Excellent analytical abilities to diagnose issues and implement solutions
- Ability to develop relationships with team members and customers
- Ability to problem solve independently
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The Company
What We Do
Your trusted business partner for IT solutions and services. Questronix has grown to be one of the largest IT solutions and service providers and systems integrator in the Philippines since 1987 that has earned awards and certificates through its focused professional team of experts
