BiofuelCircle’s products and services are used by businesses and individuals in the bioenergy supply chain: from large industries to rural enterprises, to transporters, service providers and farmers.
The Functional Support Consultant will be responsible for helping internal and external users get the most out of the BiofuelCircle platform by resolving their queries, troubleshooting problems and getting things done through the platform.
What will you do every day?Understand how the BiofuelCircle Platform works and how it is used by its customers
Work closely with users to answer questions about the features and capabilities of the platform
Assist users on/ off-site in performing their platform roles, and completing platform tasks
Interact with users on/ off-site to demonstrate functionality, troubleshoot issues, and provide workarounds by leveraging your troubleshooting skills
Write knowledge base articles, how-to-videos to reduce troubleshooting time and speed up issue resolution
Follow defined support processes to manage and track user requests and defects
Create defect documentation for engineering teams to understand, recreate and resolve issues
The ideal candidate profileYou have up to 4 years of experience in an Application Support role
You can coordinate, follow up, follow through and drive issues to closure proactively
You are a good listener, and can understand customer issues
You are at ease explaining or demonstrating how to use software applications, can write effective emails and create explainer documents that are understood by those who read them
You can provide innovative workarounds or design a solution to fix a user’s problem
You can work with cross functional and remote teams
You take ownership and accountability and don't need a manager reminding of tasks or deadlines
You are comfortable with web and mobile applications, and chatbots and can troubleshoot issues such as connectivity, validation errors, API failures, etc.
You are willing to work in shifts and travel to customer locations on demand
Knowledge of business processes in B2B, Supply Chain Management/ Operations, will give you an advantage over other applicants
Knowledge of Customer Support processes & Ticketing/CRM tools will also give you an advantage over other applicants
Skills Required
- Up to 4 years of experience in an Application Support role
- Ability to coordinate, follow up, follow through and drive issues to closure proactively
- Strong listening skills and ability to understand customer issues
- Ability to explain or demonstrate software applications and create clear explainer documents and emails
- Ability to provide workarounds or design solutions to fix user problems
- Ability to work with cross-functional and remote teams
- Takes ownership and accountability; able to work without constant manager reminders
- Comfortable with web and mobile applications and chatbots; able to troubleshoot connectivity, validation errors, API failures
- Willingness to work in shifts and travel to customer locations on demand
- Knowledge of B2B business processes, Supply Chain Management/Operations
- Knowledge of Customer Support processes and Ticketing/CRM tools
What We Do
Biofuelcircle is a digital platform for biomass and biofuel supply chains. Our web and mobile apps enhance the reach for buyers and sellers and offer unique digital tools to help create sustainable and scalable business model for bioenergy companies. Bioenergy holds big promise for economies such as India. Harnessing residual agrowaste can also help achieve energy security. Reliable supply chain holds the key to unlocking this potential. One end of this supply chain is Rural, and the other- Industrial. Bioenergy companies produce a wide variety of energy alternatives from power to blend-able liquid fuels to drop in liquid and gaseous fuels. They also produce bio fertilisers in large quantities. Biofuelcircle is using advanced digital tools to help integrate this supply chain. It is also bringing on board a broad range of services to become a true supply chain partner to bioenergy companies. The new age of enhanced economic value from biomass for the farmers, supply chain efficiency for bioenergy companies and transformative rural enterprises is now beginning with Biofuelcircle.
