- Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
- Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
- Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.
Rossum Solution Delivery is standing up AI-Native Services Delivery as a formal operating model inside Coupa Value Services. We are hiring the leader of its functional-consulting layer — a Senior Manager seat reporting to the RVP Solution Delivery, leading a team of seven senior functional consultants who deliver the Rossum-functional side of enterprise customer implementations.
The operating model you would join
Already shipping, not slideware. Our delivery team runs with agents in the loop — over ninety tools and eighteen production skills in an internal agentic toolchain, built by delivery practitioners for delivery practitioners, on top of Rossum’s own AI engine.
We build our own AI. We did not build a business by prompting someone else’s. If that distinction matters to you, this seat will feel like the right place.
What You Will Own
The Rossum-Functional Standard: Set and uphold team-wide standards across schema design, workflow, business rules, configuration, training, pre-live validation, hyper-care support, and troubleshooting. The seven consultants on your team are already seasoned in delivery; your focus is on raising the ceiling, not on teaching the basics.
AI Performance Tuning Leadership: Model and establish the criteria for real-customer-data tuning before an implementation is considered complete. Prepare a post-go-live optimization plan to further tune AI performance. Codify repeatable approaches and pattern libraries so practical knowledge outlasts individual projects. Cooperate closely with Rossum AI research teams.
Pilot-to-Practice Delivery: Partner directly with our Principal Innovation Architect to translate experimental AI-native functional pilots into day-to-day delivery practice — managing team adoption, running initial client engagements, and scaling methods that demonstrate measurable success. Maintain a fail-fast mindset.
Operational Interfaces: Define and manage the delivery interface with Coupa Engagement Management as customer-facing ceremonies transition, maintaining clear boundaries and accountability.
Strategic Leadership: Serve as a core peer in the four-person services leadership group (Solution Architecture, PS Engineering, Principal Innovation Architect, and RVP), shaping the future of AI-native services delivery across Rossum and the wider Coupa Value Services organization.
What You Will Bring to Coupa
Enterprise Delivery Leadership: 10+ years in enterprise SaaS implementation, functional consulting, or Professional Services leadership, including at least 3 years directly managing a team.
Deep IDP / AI Experience: Hands-on experience with Intelligent Document Processing (IDP) or a comparable AI application platform where deployment quality hinges on tuning models to real customer data rather than setting basic defaults.
A Builder's Standard: A commitment to pushing platform capabilities for customers, treating documented playbooks, architectural patterns, and reusable standards as primary deliverables rather than administrative chores.
AI-Native Fluent: Practical understanding of — or strong drive to learn — modern delivery approaches: spec-driven implementation, agentic workflows, eval-based quality gates, and version-controlled delivery capabilities.
Cross-Functional Influence: Proven ability to negotiate working agreements across complex enterprise organizations and collaborate effectively with a seasoned, opinionated peer group. Prior experience in the Coupa, SAP, or NetSuite ecosystems is a strong advantage.
Clear Communication: Strong thinking and partnership skills to represent the Rossum functional practice across Value Services initiatives, onboarding flows, and customer handoffs.
- Global Wellness Days: Enjoy two designated, company-wide paid wellness days off each year (typically the first Friday in March and the last Friday in September) so the entire global team can unplug, step away, and recharge together .
- Birthday Time-Off: Celebrate your day! Coupa provides a paid day off on your birthday or another day of your choice within your birthday month .
- Volunteer Time Off (VTO): Giving back is in our DNA. We offer 40 hours of paid VTO annually to support the community initiatives and volunteer programs you are passionate about .
- Employee Assistance Program (EAP): Access free, confidential, 24/7/365 counseling and resources for emotional support, work-life solutions, financial advice, legal guidance, and support for new parents .
- Business Travel Protection: Travel with peace of mind. Zurich Travel Assist provides medical, safety, pre-trip planning, and emergency support during any business travel .
- Referral Bonus Program: Share the Coupa experience! Receive generous monetary referral bonuses when you successfully refer talented friends or acquaintances who are hired into open roles .
Skills Required
- 10+ years of experience in enterprise SaaS implementation, functional consulting, or Professional Services leadership
- At least 3 years of direct team management experience
- Hands-on experience with Intelligent Document Processing or a comparable AI application platform
- Experience tuning AI or models using real customer data
- Understanding of spec-driven implementation, agentic workflows, eval-based quality gates, or version-controlled delivery capabilities
- Ability to negotiate working agreements across complex enterprise organizations
- Strong cross-functional collaboration and communication skills
- Prior experience with Coupa, SAP, or NetSuite ecosystems
What the Team is Saying
Coupa Compensation & Benefits Highlights
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Healthcare Strength — Coverage includes medical, dental, and vision for employees and dependents starting Day 1, and plan quality is often characterized as good to very good. Mental‑health and employee‑assistance resources further bolster the offering.
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Leave & Time Off Breadth — Flexible/unlimited-style time off, floating holidays, and 40 hours of paid volunteer time are highlighted across locations. These policies are frequently cited alongside strong overall PTO usability depending on role and workload.
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Parental & Family Support — Paid parental leave and family-support resources (e.g., adoption, surrogacy, and back-to-work assistance) are explicitly included. Recent examples reference multi‑month leave durations for new parents.
Coupa Insights
What We Do
Coupa is a global technology company that helps businesses run smarter by connecting all the ways they spend money — from procurement and expenses to payments and supply chain decisions — in one intelligent platform. In simple terms, Coupa gives organizations the visibility and control they need to make better financial choices, reduce waste, and drive real impact. It’s where technology meets purpose: helping companies manage their resources more responsibly while creating a positive ripple across their people, partners, and the planet.
Why Work With Us
At Coupa, we prioritize an inclusive and empathetic workplace where every voice is valued. Our teams are proactive and accountable, ensuring we collaborate effectively to achieve our goals. The foundation of our culture rests on our people; we believe in fostering an environment that encourages innovation and curiosity.
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Coupa Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our virtual-first approach is intentional. It gives you the freedom to do your best work in a space that supports focus, balance, and creativity, while staying connected to a global team of changemakers who are redefining the future of business spend
