Functional Application Expert / Change request and Key-user coordinator

Introduction

Are you an enthusiastic, young professional, passionate about business processes and IT applications?  Do you want to work in a global company with intricate manufacturing processes and help to improve the IT applications that are used by the manufacturing employees in ASML worldwide?  If so, we have the perfect job for you!

Role and Responsibilities

• You are the functional expert for one or more IT applications used in the Manufacturing sector (mostly SAP related).
  • You initiate and coordinate process and IT application improvements, working closely with the (key-)users in Manufacturing.
  • You are part of the Agile team where business and IT experts work closely together to improve IT applications.
  • Your main tasks will be to:
    • Define and document requirements, together with (key) users.
    • Facilitate and support IT during application building and system integration testing.
    • Facilitate and support User acceptance testing.
    • Define / write / give training for end-users.
    • Create / validate end-user documentation.
    • Support embedding and implementation on the workfloor, supporting end-users.
      Above is done for small, single changes but also for large improvement projects.
  • You act as second line support in case of process / IT application issues.
  • You are the meeting host of key-user meetings.
  • You support regular access reviews for your application.
  • You provide information on process way of working and applications, advise, give guidance, answering ad-hoc questions for your area of expertise.
     
• You are also the Non Standard Change process coordinator.
  • Non Standard Changes are (small) functional improvements in IT applications that can be requested by (key) users.
  • You coordinate the whole process from Intake to Delivery, your main tasks will be to:
    • Do the intake of requests and ensure proper registration.
    • Validate the business need and discuss request with the applicable experts (business and IT).
    • Validate business case based on high level cost estimate (made by IT) and prioritize the requests.
    • Monitor progress (of build by IT teams) and budget utilization (hours spend by IT teams).
    • Update and report out to all stakeholders.
       
• You are also the Key-user organization coordinator
  • Key-user meetings are set up to enable a solid structure for support, communication and alignment between end-users and IT/Business support teams and support both the day-to-day operations and the implementation of process and IT application improvements.
  • You ensure that the key-user concept and set-up is managed and maintained, your main tasks will be to:
    • Maintain the key-user organization documentation, overall structure and way of working.
    • Drive the set-up of additional key-user meetings according to agreed plans/needs.
    • Support the hosts of existing key-user meetings if and where needed.

Education and experience

• Master level: Industrial Engineering / Business Administration / IT or related field.
• Some work experience in a manufacturing environment preferably with high tech products and intricate production processes.
• Experience / functional knowledge of SAP Manufacturing modules (SAP ECC / ME), or eager to learn.
• Project / Change management experience, or interest.
• Knowledge of process improvement methods and Agile way of working.

Skills

• Analytical, pragmatic and result driven (hands-on mentality)
• Open-minded, strong communication skills both in word and writing
• Self-starter, take initiative and good planning skills
• Change management skills, able to convince and connect people.
• Fluent in English in speech and writing.

Other information

This position reports to the manager of the Manufacturing Services - Means & Methods - Functional Application Management department. Our department guides and supports the execution of global projects through definition, requirement specification, testing and implementation of new or improved functionalities in Manufacturing processes and applications. We drive and execute improvements in processes and IT applications and offer second line support for end-users in multiple factories, specifically work preparation & manufacturing execution processes.

• This is a day shift function
• Some international travel could be required
• Please enclose a personal motivation for this position

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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