This is a talent pool posting, not an active opening. We're building a network of Functional Analysts for upcoming opportunities. If your profile is a match, we'll reach out as soon as a role opens up.
Who You Are
You're the person who catches the bug before anyone else does. You enjoy digging into how an eCommerce platform works, you test until you're sure, and you take pride in making sure every promotion goes live exactly as planned. You work comfortably with teams across regions and time zones, and when something breaks in production, you stay calm and focus on finding the root cause.
What You'll Do
- Test promotions thoroughly in the Commerce environment to ensure accuracy and prevent pricing errors or financial loss.
- Deploy validated promotions to production across multiple regions.
- Research, troubleshoot, and help resolve production issues, especially those related to promotions and other site functionality.
- Support testing for bug fixes, enhancements, and releases.
- Maintain site data, including product details, user information, and content updates.
- Collaborate with cross-functional teams to keep site operations running smoothly.
What We Look For
- Experience with SAP Commerce Cloud (Hybris) Backoffice or similar eCommerce platforms.
- Strong attention to detail and a disciplined approach to testing.
- Ability to manage multiple promotions and site updates across different regions at the same time.
- Solid problem-solving and analytical skills.
- Clear communication and collaboration skills in English.
- Availability to work aligned with the Pacific Time Zone and to support occasional after-hours production issues.
What Grabs Our Attention
- Prior experience in retail eCommerce operations.
- Familiarity with promotional strategy and execution across multiple regions.
Smith | The Performance Commerce People
Smith is the performance commerce agency, enabling over 500,000 transactions around the globe each day. With over 20 years of digital commerce and marketing expertise and an industry-leading blend of creative, analytical, and technical skills, we create innovative digital solutions that enhance customer experience, accelerate digital sales, and optimize commerce operations. A relentless focus on outcomes guides us as we partner with ambitious businesses and brands to drive growth by creating digital strategies and commerce experiences that help them connect with their customers at every stage of the customer lifecycle while powering their own digital transformations. Smith has offices in Columbus, OH, Ottawa-Gatineau, Canada, and Santiago, Chile along with our remote workforce located throughout the United States and Canada. Learn why Smith is home of the Performance Commerce People at www.smithcommerce.com
Skills Required
- Experience with SAP Commerce Cloud Hybris Backoffice or similar eCommerce platforms
- Strong attention to detail and disciplined testing approach
- Ability to manage multiple promotions and site updates across different regions
- Solid problem-solving and analytical skills
- Clear communication and collaboration skills in English
- Availability to work aligned with the Pacific Time Zone and support occasional after-hours production issues
- Prior experience in retail eCommerce operations
- Familiarity with promotional strategy and execution across multiple regions
What We Do
At Smith, we're the Performance Commerce People. We collaborate to turn our clients’ potential into performance, delivering better outcomes. With the ability to take on and solve the most complex B2B commerce challenges, we're aligned to add impact across channels and at every stage of the buyer journey. By expertly blending services across Strategy & Consulting, Experience Design, Technology Enablement, and Digital Marketing, we power over 500,000 transactions every day and $38 billion in annual revenue. With offices in North and South America, we help global brands compete and win in a digital-first world.
