The Role
The role involves building AI conversational experiences for enterprise clients, collaborating with teams, and enhancing customer experience through AI solutions.
Summary Generated by Built In
At Connectly we are building the future of conversational commerce in Latin America with the focus on Whatsapp. Instead of shoppers installing yet another app, we are offering a 360 engagement platform for retailers inside of an app that everyone already have on their phone - Whatsapp.
We are a VC backed series B startup with a world-class team coming from Facebook, Google, Uber and other silicon valley companies. We are a remote-first company with offices in San Francisco, Sao Paolo and Bogota.
Job summary
- We are looking for an outstanding senior engineer with the track record of building AI conversational experiences for enterprise clients. The ideal candidate will be the point of contact on a number of critical customer facing projects, delivering custom AI solutions that leverage Connectly AI platform. The engineer will be working with PMs and Sales to be taking requirements, negotiating timelines, and working with the core AI platform built in our SF office. The position is remote, but proximity to our Sao Paulo office is strongly preferred.
Responsibilities include:
- Prototyping, building and launching AI experiences for large retailers and enterprises.
- Partnering with PM, sales and clients to define and refine customer requirements.
- Partnering with engineering teams in San Francisco to leverage the latest capabilities of the AI platform as well as contributing to the platform where needed. Providing critical feedback to the platform team to provide support necessary to build great AI solutions.
- Establishing and implementing AI business metrics, analyzing data and iterating to progressively and relentlessly improve business performance.
- Planing your work, negotiating on dates, and offering creative solutions and practical tradeoffs to compromise between client deadlines and feature completeness.
What will make you excel at this job:
- Strong communication skills both client-facing and engineering-facing.
- Attention to detail and passion for excellence in customer experience.
- Strong attitude and drive for results. You should feel comfortable dealing with ambiguity and challenges of each project.
- Curiosity and willingness to learn are going to be fundamental to success in the rapidly evolving AI space.
- Being detail oriented while also understanding the overall technical strategy will be required.
- Being equally comfortable with product strategy and implementation details.
- Hands-on experience with prompting, defining agent success metrics and staying current with the latest advancements in LLMs.
Requirements
- Being located in Brazil and speaking Portuguese is a must
- BS or MS in Computer Science or related field.
- 5+ years of technology industry experience in a hands-on engineering role.
- 2+ years of experience building and launching AI products.
- Experience working in high paced, customer focused environment.
- Experience building both backend and frontend solutions using Python and Typescript.
- Experience building agentic systems, understanding of the recent frameworks is a strong plus.
Benefits
- An amazing team to work with
- Competitive pay & equity
- Remote role
- Unlimited Time Off
- Flexible Work Hours
- A supportive, caring, and learning environment
We are a strong believer in passion, curiosity and willingness to learn on the job. If you are in doubt, we encourage you to apply!
Connectly is an equal opportunity employer. We’re committed to building a diverse, inclusive, and supportive workplace that is distributed around the world.
We're a remote-first company, but due to the majority of the workforce being in the western hemisphere, collaboration hours are generally within the Pacific Time Zone. Working hours range (7 hours behind UTC). We allow you to work from anywhere in the world anytime you prefer, as long as you are able to at least some workdays overlap with 9am - 1pm Pacific time where we have scheduled team meetings and close collaboration hours. (location-specific legal requirements permitting).
Top Skills
Python
Typescript
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The Company
What We Do
Connectly.ai is a conversational commerce company focused on simplifying how SMBs transform customer messages into revenue. Our tools centralize customer communications - across WhatsApp, SMS, Facebook Messenger and Instagram - removing the friction from message-driven sales and enabling businesses to treat their customers like people, not tickets.
Connectly.ai was founded in 2020 by former Big Tech executives who saw a need for smaller businesses to gain equity in conversational commerce, a market that is expected to become a $130B market by 2025, according to Forrester.
