B2B | EU & US markets
Hello, let’s get to know each other better.
We are Quarks, a Ukrainian company that creates products and technologies in the fields of Social Discovery and Relationship Wellness. We focus on developing high-touch products that help people around the world meet and communicate online. We also work on services for marketing, analytics, and moderation.
We are currently looking for a Full-Cycle Sales Executive | Account Executive (Senior) to join Soportio, a B2B startup.
Soportio is a global customer support provider delivering multilingual, omnichannel support for businesses worldwide. We offer premium, human-led services — including general support, technical support, billing, retention, and sales — as well as AI-powered solutions designed to handle high volumes while maintaining quality.
At Soportio, we believe the future of customer experience lies in a healthy balance between technology and human expertise. That’s why we deliver both: reliable, high-touch support and smart automation that scales.
We have strong experience supporting mobile apps and web-based products using web-to-web and web-to-app acquisition models, with deep expertise in billing and subscription-related inquiries within this space.
Your Impact:
Your area of impact is to drive sustainable revenue and company growth by building trust with clients, deeply understanding their needs, and turning the product’s value into long-term partnerships. You connect the company’s business goals with real market demands, influence product development, shape the quality of the customer base, and set the pace for commercial success both within and beyond the company.
Expected Results in 6–12 Months:
Close deals and drive results
Run discovery and closing calls with inbound leads, negotiate terms, handle objections, and confidently close B2B deals across the EU & US markets. Deeply understand client needs, recommend relevant solutions, and build trust and long-term partnerships through consultative selling and strong follow-up.
Evaluate outbound lead generation effectiveness
Understand the full B2B sales cycle and the connection between inbound and outbound leads. Assess performance and provide structured feedback to external lead generation partners on the effectiveness of their work.
Build and scale the sales process
Integrate CRM and pipeline management as a structured, repeatable system, scale this process across the sales team, and establish clear B2B sales standards.
Your Future Responsibilities:
Schedule, set up, and run discovery and closing video calls with decision-makers
Clarify client needs, present and pitch our services, negotiate pricing and terms, handle objections, and close deals
Collaborate with finance and legal teams to finalize contracts for closed deals
Manage existing clients: follow up, upsell, and renew contracts
Build and maintain a structured sales pipeline; implement and manage CRM when necessary
Coordinate outsourced lead generation agencies; evaluate their efficiency and effectiveness
Revalidate ICPs and decision-makers when necessary
Suggest and contribute ideas for marketing and lead generation improvements
What Matters Most in This Role:
Entrepreneurial mindset with a startup mentality
3+ years of B2B sales experience, preferably in support outsourcing, CX, AI-driven products, SaaS, or other tech & IT-related industries.
Strong negotiation skills with a proven track record of successfully closed deals, which you are ready to share.
A structured, systems-oriented approach to building processes, with the ability to see the bigger picture of sales operations and the business as a whole.
Enthusiasm, drive, and ambition to potentially lead the sales function in the future.
English proficiency: C1
Nice to have:
CRM: HubSpot / Salesforce / Pipedrive experience
Prospecting & Outreach: LinkedIn Sales Navigator, Apollo, Instantly, Lemlist, Reply, Smartlead
Data & Enrichment: ZoomInfo, Lusha, Clearbit
Automation: PhantomBuster, TexAu, Clay
Productivity & AI: ChatGPT, Grammarly, Google Workspace
What awaits you at Quarks:
Competitive compensation & bonus system
A salary that allows you to focus on product growth and stay motivated. Bonus system based on сlosed deals and discussed with you on the interview
Flexible work format.
You can choose what works best for you: office-based, hybrid, or fully remote. Any work format is fine for us. If you prefer working from an office, we offer comfortable locations in Kyiv, Lviv, and Warsaw. Our Kyiv office is fully equipped with everything you need for both work and rest: well-equipped workstations, corporate breakfasts and lunches, a shower, a nap room, a PlayStation, a walking treadmill, and more. If you are based in Europe or elsewhere, that’s absolutely fine as well — we also support a fully remote format, as long as your time zone is close to the Kyiv time zone.Lifelong learning and career growth.
We support continuous development through internal training, professional communities for knowledge sharing, participation in key IT events, and compensation for external courses.Time off and vacations for recovery.
You’ll have 20 paid vacation days, unlimited sick leave, winter holidays, and 6 flexible public holidays that can be used throughout the year.Health and wellbeing support.
Medical insurance, compensation for mental health support, and gym membership reimbursement — everything to help you stay balanced and energized.Interest-based communities.
Running, squash, book clubs, mental health initiatives — we connect not only around shared goals, but also shared interests.Quarks Care.
We support teammates and their family members who have been mobilized, demobilized, or affected by the war. For veterans, we offer an extended benefits package focused on support, adaptation, and growth within the team.
Hiring Process
Application ➡️Recruitment Interview ➡️ Professional Interview ➡️ Test Task ➡️ Final Interview with C-Level ➡️ Reference Check ➡️ Job Offer
Our work is inspiring because we connect millions of people around the world every day. You can learn more about Quarks on social media. Follow us on Instagram, LinkedIn, TikTok
Do you want to be a part of the team? We are waiting for your CV
Similar Jobs
What We Do
Quarks is an IT company that creates social network products and technologies. Every day, the products that we build bring people around the world closer and touch millions of customers globally. Kismia is Quarks' first product that helps meet new people and build connections by authentically expressing who they really are and what they really want in over 20 different countries around the world. Our principles guide us to put our values first with every decision. One of them is to create products and technologies that bring people together around the world. Want to join our team and be a fundamental part of something really big? We are looking for people who embody our core values, audacious goals, and take risks to achieve them. You can make a difference and influence people's lives for real.
