Front Office Supervisor

Are you an excellent communicator who remains positive even in challenging situations? Are you reliable, solutions-oriented, and enjoy supporting a team to deliver outstanding guest service? If so, we look forward to welcoming you as Front Office Supervisor at Schloss Leopoldskron in Salzburg, Austria!

WHO WE ARE

Nestled by a small, idyllic lake and surrounded by 17 acres of stunning grounds, Schloss Leopoldskron is a historic hideaway just minutes from Salzburg’s Old Town. Built in 1736, our exclusive location offers 55 rooms, 12 palace suites, and two townhouses. With breathtaking views of the Alps and Hohensalzburg Fortress, we provide our guests with truly unforgettable experiences.

Schloss Leopoldskron is more than just a hotel—it’s also the home of Salzburg Global, an international non-profit organization whose mission is to overcome barriers and open up a world of better possibilities.

We seek to be an exemplary international institution in terms of equity and environmental sustainability. We strongly encourage candidates from all backgrounds to apply and join us in our work.  

WHAT WE OFFER

We are proud to offer our employees a range of benefits, including:

• Gross annual salary between EUR 36,950 and EUR 55,425 (full-time, 14 installments) — your placement within the range reflects your qualifications and professional experience

• Flexible working hours to support a healthy work-life balance 

• Comprehensive training and development opportunities to help you achieve your career goals, including support with German language courses

• Relocation support for candidates outside of Salzburg

• Complimentary meals during your shifts

• Free on-site parking

• Complimentary access to the fitness center

• Staff discounts on drinks at our Meierhof Bar

• Special rates for Schloss Leopoldskron, Schlosshotels & Herrenhäusern, and DERAG Living Hotels

• Discounts for local tourism attractions

• Bonus payment based on organizational performance 

At Schloss Leopoldskron, we believe that our team is our most valuable asset. We are committed to creating a supportive and inclusive work environment that fosters personal and professional growth. As Front Office Supervisor, you will have the opportunity to work alongside a diverse and dynamic team, where your contributions will be valued and celebrated.

WHAT YOU'LL BE DOING

• Perform check-in and check-out procedures and ensure all processes run smoothly.

• Ensure that all guests receive excellent care and support, including escorting suite guests to the Schloss.

• Coordinate and review arrival lists and daily tasks to guarantee seamless operations.

• Take responsibility for handling guest complaints and ensure appropriate solutions.

• Develop standards and processes to improve the quality of guest service.

• Support the planning and implementation of internal projects to optimize guest service.

• Take responsibility for maintaining health, safety, and quality standards.

WHO WE’RE LOOKING FOR

• Experience in the hospitality industry, preferably in Reception or Front Office.

• Familiarity with hospitality industry standards.

• Proficiency in written and spoken German and English; knowledge of additional languages is a plus.

• Strong customer orientation and a professional attitude.

• Excellent leadership and communication skills, with the ability to motivate and support a team.

• Outstanding organizational skills and time management.

• Experience with Guestline or similar systems.

At Schloss Leopoldskron, we are committed to providing a warm and inclusive environment for all our hotel guests, visitors, and program participants.

We are an Equal Opportunity Employer and do not discriminate against applicants or employees. 

Sustainable business practices are our highest priority in all areas. We encourage creative, equitable, and sustainable change and develop environmentally conscious and socially responsible practices at all levels. We believe that every team member plays a critical role in our journey toward sustainability.