Front Office Representative

About Us

Since 1974, Associated Retina Consultants has an experienced team of Arizona eye specialists to diagnose and treat your vision problem. Our focus is on the retina, macula, and the vitreous humor in the eye. We work hard every day to protect and save our patients vision, helping them lead better quality lives.

Position Summary:

We are seeking an experienced Front Office Representative to perform multiple clerical support functions with high volume public contact. The successful candidate will have excellent customer service skills, a high level of accuracy and attention to detail, and be proficient in computer skills. The candidate must be able to work in a fast-paced, highly stressful environment with challenging encounters.

Essential Job Functions:

• Register patients by collecting and verifying demographic and insurance information
• Obtain signed registration sheets, permissions, releases, etc.
• Collect and make change for payments received, complete receipt for patient, and follow appropriate paperwork to record transaction
• Handle inquiries about insurances accepted, office hours, services, locations, exam fees, doctor information, etc.
• Handle no-show appointments according to established process
• Respond to routine requests for information and maintain patient confidentiality
• Distribute medical record releases and photocopies and log records as appropriate
• Cooperate and communicate with all staff members and physicians about patient matters
• Maintain regular attendance and punctuality
• Perform other duties as assigned

Salary: Commensurate with experience.

Benefits: Medical, Dental, Vision, Life Insurance, Disability Insurance, Paid Holidays, Vacation and Sick Time

Skills and Qualifications:

• High school diploma or GED.
• Minimum of three years of work experience, preferably in a medical office setting.
• Strong alphabetization and spelling skills.
• Ability to multi-task and remain flexible in a fast-paced environment.
• Excellent telephone skills and customer service abilities.
• Strong time management and organizational skills with attention to detail.
• Experience with scheduling and knowledge of insurance, copy, and referral procedures.
• Professionalism with a quality-focused mindset.
• Proficient in operating computer, word processing software, fax machines, and copier machines.

• Prolonged periods sitting at a desk and working on a computer
• Must be able to communicate via the telephone, view, and type computer data.
• Must have manual dexterity to file
• Normally works in a general office environment with the use of computer, printer, telephone, copier, fax, and calculator. Lighting and temperature are adequate, possible exposure to staff or patients with communicable diseases and blood borne pathogens.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employees ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

Associated Retina Consultants is an Equal Opportunity Employer.