Department: Rooms Division
Reports To: General Manager
Position Summary
Directly supervises all front office personnel and ensures proper completion of all front office duties. Oversees front desk, reservations, guest services, bookkeeping, and telephones, and serves as Manager on Duty as assigned.
Key Responsibilities• Recruit, select, train, and schedule Front Office personnel.
• Oversight of the Property Management System including postings, adjustments, billing, and group blocks.
• Manage online booking engines and coordinate with Sales and General Manager on rate management.
• Ensure guest satisfaction across all front office touch points.
• Direct concierge functions and guest service support.
• Manage Night Audit process, reporting, training, and scheduling.
• Prepare daily food and beverage income audit and daily deposits.
• Maintain Direct Bill Authorization File and city ledger.
• Coordinate collection efforts with corporate credit department.
• Process and code all invoices with required documentation.
• Count house banks and safes and ensure proper cash handling procedures.
• Oversee gift certificates, comps, and allowances.
• Prepare daily/weekly reports as instructed by management.
• Maintain proper storage and timely disposal of records.
• Cover Manager on Duty and front desk shifts as needed.
Qualifications• Working knowledge of computers and training techniques.
• Ability to effectively communicate in English.
• Strong organizational and math skills.
• Knowledge of NYS Department of Labor employment laws.
• Proficiency in Word Processing and Spreadsheet programs.
• Extensive knowledge of accounting procedures.
• Ability to exercise judgment and make sound decisions.
Education & Experience• High school diploma required; Associate or Bachelor degree preferred.
• 1–2 years hotel guest service experience with accounting/bookkeeping preferred.
• Supervisory experience a plus.
Job Environment• Primarily indoors with frequent walking and standing.
• May require varied schedules based on business needs.
• Must comply with hotel grooming and appearance standards.
Other Requirements• Versatility to cover MOD and front desk shifts as needed.
• Ability to maintain regular attendance per hotel standards.
• Compliance with all hotel rules and safety procedures.
Benefits- Medical
- Dental
- Vision
- Company Paid Life & Disability
- Voluntary Life Products
- PTO/Sick/Floating Holiday
Skills Required
- High school diploma
- 1-2 years of hotel guest service experience
- Accounting or bookkeeping experience
- Working knowledge of computers
- Training techniques
- Effective communication in English
- Strong organizational skills
- Strong math skills
- Knowledge of NYS Department of Labor employment laws
- Proficiency with word processing and spreadsheet programs
- Extensive knowledge of accounting procedures
- Ability to exercise judgment and make sound decisions
- Supervisory experience
- Associate or Bachelor degree
What We Do
Grand Adirondack Hotel is a boutique lodging and hospitality destination in Lake Placid, New York, offering character-rich accommodations, locally inspired dining, craft beverages, rooftop views, and spaces for private gatherings. It positions itself as a vibrant hub for travelers and locals, combining the Adirondacks’ historic atmosphere with modern design, relaxation, outdoor adventure, and social experiences in the heart of town.
