Are you a hospitality pro with a passion for delivering exceptional guest experiences? We are seeking an experienced Front Office Manager to lead our front desk team and ensure smooth, welcoming operations every day.
Your Role:
As Front Office Manager, you’ll supervise all front office personnel and oversee operations in reservations, guest services, and telephone areas. You’ll ensure brand standards are met, prepare monthly reports and budgets, and maintain a team focused on excellence.
Key Responsibilities Include:
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Deliver personalized, friendly service to every guest and associate
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Manage staff schedules while maintaining efficiency, service, and budget
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Oversee reservations, check-ins, and occupancy rates
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Conduct monthly staff meetings and complete brand-specific training
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Maintain credit control, guest security, and hotel assets
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Coordinate with housekeeping, maintenance, and other departments
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Perform Manager On Duty (MOD) and other front desk duties as needed
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Achieve and exceed guest satisfaction scores
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Handle inventory, special projects, and other assigned duties
What We’re Looking For:
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High school diploma or GED; hospitality experience preferred
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At least 2 years in the hospitality industry with a customer service background
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Strong leadership, problem-solving, and teamwork skills
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Ability to work in a fast-paced environment, handle stress, and stand for long periods
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Physical capability to lift up to 25 lbs, bend, reach, and perform other routine tasks
Perks of Joining Our Team:
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Competitive pay, paid time off, and holiday pay
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A supportive, mentoring work environment where your growth is encouraged
If you’re ready to lead a dynamic front office team and create outstanding guest experiences, apply TODAY!
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We participate in the E-Verify Program.
Skills Required
- High school diploma or GED
- At least 2 years of hospitality industry experience
- Customer service background
- Strong leadership skills
- Strong problem-solving skills
- Strong teamwork skills
- Ability to work in a fast-paced environment and handle stress
- Ability to stand for long periods
- Ability to lift up to 25 pounds, bend, and reach
- Hospitality experience
What We Do
Auburn Hospitality is a full-service hotel management and development company headquartered in Auburn, Alabama. Specializing in hotel operations, revenue management, renovations, and human resources, the company currently oversees properties throughout the Alabama and Georgia regions. Their core mission is to serve guests with hospitality, provide employees with professional growth opportunities, and support local community growth through dedicated development and service-minded excellence.
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