Front Office | Front Office Manager

Posted 4 Days Ago
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Miami Beach, FL, USA
In-Office
Mid level
Events • Real Estate • Travel • Hospitality
The Role
Oversee front office and room inventory operations, ensuring guest satisfaction, service standards, cash and key controls, reporting, staffing, scheduling, policy compliance, and resolution of guest and team member concerns. Support the Director of Front Office while hiring, coaching, communicating with, and developing front office staff.
Summary Generated by Built In
Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

We are looking for a dynamic Front Office Manager to join TEAMBLEAU! As the Front Office Manager you will effectively oversee and support the Director of Front Office in all operations relating to Front Office and Room Inventory Control. The Front Office Manager is responsible to ensure high levels of guest satisfaction and Team Member development. The Front Office Manager also manages the problem solving of Team Member and guest issues while remaining professional at all times.


Examples of Duties, includes but is not limited to the following: 
  • Recommend and administer front office procedures and service standards.
  • Ensure all needed reports are run.
  • Ensure proper cash and key control programs are effective and followed.
  • Resolve guest concerns and implement resolutions.
  • Schedule labor force and assign work for efficient use of equipment and personnel.
  • Ensure compliance by all front office personnel with Company and departmental rules, policies, and procedures.
  • Plan, manage, and monitor work as well as hiring, communicating, coaching staff, and building relationships.
  • Perform other related duties as assigned.
  • Qualifications
    • Well organized and demonstrated strong problem solving skills. Effective supervisory and communication skills.
    • Ability to establish and maintain effective working relationships with staff and guests. 
    • Bilingual highly desirable.
    • Minimum of three years front office operations experience.  Two years supervisory experience preferred.
    • High school education or equivalent. 

    Skills Required

    • Minimum of three years of front office operations experience
    • High school education or equivalent
    • Strong organization and problem-solving skills
    • Effective supervisory and communication skills
    • Ability to establish and maintain effective working relationships with staff and guests
    • Two years of supervisory experience
    • Bilingual ability
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    The Company
    899 Employees
    Year Founded: 2018

    What We Do

    Fontainebleau Development is a vertically integrated real estate and hospitality group that manages projects from initial ideation through opening and ongoing operations. Its portfolio spans residential and commercial real estate, resorts, hotels, gaming, entertainment destinations, luxury retail, aviation, yachting, country clubs, golf courses, and luxury brands. The company focuses on creating distinctive, design-led experiences and shaping prominent destinations and communities.

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