Description
Front Desk Medical Receptionist – OB/GYN Practice
We are a well-established OB/GYN practice seeking an experienced, reliable, and energetic Front Desk Medical Receptionist to join our team. The ideal candidate is a strong communicator with excellent customer service skills, a high level of professionalism, and the ability to thrive in a fast-paced healthcare environment.
This role requires someone who is detail-oriented, team-focused, and comfortable managing multiple responsibilities while ensuring a positive and efficient experience for our patients.
Requirements
Responsibilities
- Greet and assist patients, vendors, pharmaceutical representatives, and visitors in a professional and welcoming manner.
- Answer and manage high-volume phone calls, including message triage and call routing.
- Schedule and confirm patient appointments both in person and over the phone.
- Verify insurance and prepare billing information for upcoming appointments.
- Collect patient co-payments and process transactions accurately.
- Process prior authorizations as needed.
- Enter and maintain accurate patient information in the Electronic Health Record (EPIC).
- Scan and upload patient documents, including insurance cards, identification, lab results, and authorizations.
- Notify providers of patient arrivals and assist in maintaining an efficient patient flow.
- Manage office inventory, anticipate supply needs, and order materials including pharmaceutical samples.
Requirements
- Excellent customer service and interpersonal skills
- Strong verbal and written communication abilities
- Knowledge of medical terminology
- Proficiency in computer systems and typing
- Experience with Electronic Health Records (EPIC preferred)
- Ability to multitask and remain organized in a fast-paced environment
- Comfortable interacting with elderly and disabled patients
- Commitment to maintaining patient confidentiality
Preferred Qualifications
- Strong multitasking and time management skills
- Excellent telephone etiquette
- High level of organization and attention to detail
- Experience with scheduling and word processing
- Professional demeanor and team-oriented mindset
- Flexibility and adaptability
Compensation & Benefits
At BASS Medical Group, we prioritize the health and well-being of our employees by offering a comprehensive and competitive benefits package:
Health & Welfare Benefits:
Medical, low-cost dental and vision, Medical FSA and HSA options
Retirement & Financial Security:
401(k) with employer contribution, life and AD&D insurance, long-term disability, access to financial advisors, identity theft protection
Work/Life Balance:
Paid time off, company-paid holidays, employee assistance program, wellness incentives, travel assistance, and additional lifestyle perks (including gym and mobile discounts)
Voluntary Benefits:
Optional life insurance, Aflac supplemental plans, and pet insurance
Pay Range:
$25.00 -$29.00 per hour
Actual compensation will depend on experience, skills, location, and other job-related factors.
Skills Required
- Excellent customer service and interpersonal skills
- Strong verbal and written communication abilities
- Knowledge of medical terminology
- Proficiency in computer systems and typing
- Experience with Electronic Health Records (EPIC preferred)
- Ability to multitask and remain organized in a fast-paced environment
- Comfortable interacting with elderly and disabled patients
- Commitment to maintaining patient confidentiality
What We Do
BASS Medical Group is a large, multi-specialty medical group offering comprehensive healthcare services from Primary Care, Surgery, to Cancer Care, providing patient-focused care throughout the Greater San Francisco Bay Area.
