Description
Are You the Ultimate Multitasker?
Do you thrive in a fast-paced environment where no two days are the same? Are you the kind of person who can answer calls, greet visitors, scan documents, and still keep a smile on your face? If so, keep reading!We’re looking for a Front Office Coordinator who’s ready to take charge of the front desk, keep operations running smoothly, and bring a positive energy to the team every day. If you're a go-getter with a knack for multitasking and exceptional customer service skills, this is the role for you!
Position: Full-Time Front Office Coordinator
Location: Greensboro, NC
Schedule: Monday - Friday, 8:30 AM - 5:30 PM
Compensation: Competitive salary with weekly pay and same-day pay options
Benefits:
- Medical, Dental, and Vision Insurance
- Short-Term Disability, Accident, Cancer & Critical Illness Insurance
- Life Insurance
- 401k with employer match
- Paid Time Off (PTO) and Holiday Pay
Key Responsibilities:
- Front Desk Operations: Greet visitors, caregivers, and clients with a welcoming attitude. Ensure the front desk is efficiently managed and organized.
- Phone & Email Management: Answer calls, take messages, and direct inquiries. Respond to emails in a timely and professional manner.
- Customer Support: Handle upset clients or caregivers with a calm, professional demeanor, ensuring swift issue resolution.
- Document Handling & Confidentiality: Manage sensitive information with discretion, ensuring all documents are scanned, filed, and uploaded properly.
- Administrative Assistance: Provide clerical support including typing, data entry, and scheduling. Manage office supplies and ensure everything is in place.
- Payroll Support: Use Paylocity to send caregiver pay stubs, assist with password resets, and ensure system access is up to date.
- Constant Contact & Communication: Regularly update caregiver and applicant contact lists and manage communications effectively.
- Errands & Office Management: Run errands when needed, maintain the cleanliness and order of the office, and ensure everything is in working order.
- Event Support: Assist in staffing and managing employee engagement events, ensuring smooth operations and participation.
- Other Duties as Assigned: Provide support wherever necessary to keep operations running smoothly and efficiently.
Qualifications:
- Education: High school diploma or equivalent required.
- Experience: 3+ years of continuous and verifiable experience in clerical, administrative, receptionist, or front office coordination.
- Customer Service: Minimum 3+ years of customer service experience in a healthcare setting is preferred.
- Technical Skills: Basic proficiency with Microsoft Office (Outlook, Excel, Word). Experience with multiline phone systems and accurate typing/data entry.
- CNA/PCA Certification: Preferred but not required.
- Attention to Detail: Strong organizational skills with a keen eye for detail, capable of prioritizing multiple tasks in a fast-paced environment.
- Confidentiality: Ability to maintain strict confidentiality, especially regarding personal and health-sensitive information.
- Communication: Excellent written and oral communication skills, able to interact professionally with team members, caregivers, clients, and visitors.
- Team Player: Ability to work independently or as part of a team to achieve company goals.
Why You’ll Love Working With Us:At Caring Hands, we believe in nurturing our team as much as we nurture our clients. In this role, you’ll be surrounded by a team that’s committed to excellence, and you'll receive ongoing training and support to help you succeed. We’re passionate about providing opportunities for growth, and we strive to create a workplace that’s engaging, supportive, and fun!
We offer excellent benefits, flexible pay options, and a team-oriented environment. Join us and be a part of something rewarding — we can’t wait to meet you!
Requirements
What We’re Looking For:
- Strong organizational skills and attention to detail
- Positive, professional attitude with excellent communication skills
- Experience with Microsoft Office, particularly Excel and Word
- Ability to multitask and manage priorities in a fast-paced environment
- Team-oriented with the ability to work independently
- Customer service experience required
- Home Care experience required
- High school diploma or GED required
- Certified CNA in the State of NC (preferred)
Skills Required
- High school diploma or GED
- 3+ years of continuous, verifiable clerical, administrative, receptionist, or front office coordination experience
- Customer service experience
- Home care experience
- Basic proficiency with Microsoft Office, particularly Excel and Word
- Experience with multiline phone systems and accurate typing/data entry
- Strong organizational skills and attention to detail
- Ability to multitask and manage priorities in a fast-paced environment
- Excellent written and oral communication skills
- Ability to maintain strict confidentiality regarding personal and health-sensitive information
- Ability to work independently and as part of a team
- 3+ years of customer service experience in a healthcare setting
- Certified CNA in the State of North Carolina
What We Do
Caring Hands Home Health is a trusted North Carolina home care agency specializing in one-on-one care for elderly and disabled individuals in the comfort of their own homes. Their dedicated team of CNAs, PCAs, and IHAs provides compassionate assistance with personal care, bathing, grooming, toileting, mobility, transfers, light housekeeping, laundry, errands, and companionship to help clients maintain their independence and dignity.
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