RAYUS now offers DailyPay! Work today, get paid today!
The pay range for this position is $16.09-$23.27 based on direct and relevant experience.
RAYUS Radiology is looking for a Float Front Office Associate to join our team. As a Float Front Office Associate, you will be the first point of contact for patients and referring professionals answering phones, cheerfully greeting and registering patients, scheduling patient procedures, and acting a liaison between medical technologists and patients waiting for exams. You'll be part of a team providing a wide range of screening, diagnostic and interventional procedures with compassion and integrity to ensure the highest quality, access, service and value to our patients, referring providers and partners. You will play an important part in that process by actively listening to patients' needs, and showing empathy to every patient you speak with.
This is a part-time position working 20-29 hours/week Monday-Friday between the hours of 6:30am-5:00pm (typically 5 hour shifts each day). Will travel to multiple centers such as Edina, Eden Prairie, Shakopee, Plymouth among other centers.
Essential Duties:
(65%) Registration
- Greets and checks-in patients scheduled for imaging services; registers demographic information and processes payment plans and copays
- Answers phones and handles calls in an efficient and friendly manner
- Fields calls appropriately for center associates
- Acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
- Follows-up on any unread exams
- Maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
- Orders office supplies as needed
- Maintains supply of patient information sheets
- Pushes imaging via electronic interfaces
- Completes confirmation calls and provides preparation instructions to patients
- Faxes reports, billing information, and medical release forms as requested
(25%) Scheduling & Insurance
- Schedules patients and enters orders
- Maintains an up-to-date and accurate database on all current and potential referring physicians
- Accurately maintains patient records within radiology information system (RIS)
- Assists with arranging interpreter services, transportation and hotel accommodations for patients when appropriate
- Maintains accurate pending-scheduling list
- Checks all exams for pre-certification with patient's insurance company
- Handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
- Uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
(10%) Performs other duties as assigned
Preferred QualificationsRequired:
- High school diploma or equivalent
- Microsoft Office Suite experience
- 1-2 years customer service experience
- Proficient with using computer systems and typing
- Valid driver's license and proof of current insurance
Preferred:
- 1-2 years medical front office experience
- Medical terminology and office background
- Bilingual
RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services - all to provide the highest level of patient care possible.
We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled.
We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all www.rayusradiology.com/careers.
DailyPay implementation is contingent upon initial set-up period.
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What We Do
As a leading national subspecialty provider for advanced diagnostic and interventional radiology services, RAYUS Radiology is challenging the status quo by shining the light on radiology and making it a critical first step in diagnosis and proper treatment. With more than 2,000 team members and over 400+ affiliated radiologists, we are committed to delivering clinical excellence in communities across the U.S., driven by our compassionate, safe, and cost-efficient care, and superior service to referring providers and patients.
RAYUS Radiology is the premier provider of high-quality radiology services such as MRI, PET/CT scans, along with minimally invasive techniques like interventional and vascular services, plus injections and biopsies. This extensive range of services is offered through our growing national footprint with 140 centers and short- and long-term hospital partner solutions across all 50 states.
We are currently involved in more than 150 clinical trial protocols. In addition, we acquire, manage, and distribute over 75 million images annually across modalities, putting us squarely at the forefront of the nation’s shift to personalized, targeted medicine.
RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services—all to provide the highest level of patient care possible.
