Description
United Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking.
Responsibilities include, but are not limited to:
- Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.
- Schedules patients for services(s) within established guidelines.
- Greets and register patients in a timely, professional and customer-focused manner.
- Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed.
- Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
- Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
- Generates and maintains medical records.
- Responds to all requests for information according to established procedures.
- Discharges patients from the system.
- Assumes responsibility for and maintains the cash drawer system according to procedure.
- Maintains office and facility inventory and orders supplies as needed, following established procedures.
- As appropriate, attends and participates in clinic/management meetings and in-service education programs.
- Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
- Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.
- Performs other duties as requested.
Requirements
QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.
Skills Required
- High school diploma or GED
- One or more years of experience in a medical records department or recent graduation from an accredited medical records program
- Strong attention to detail and accuracy
- Strong interpersonal skills focused on exceptional customer service
- Computer experience with Windows, spreadsheets, and word processing
What We Do
PT Partners is a partnership company dedicated to supporting outpatient rehabilitation clinics with the resources, infrastructure, and benefits of a large organization while preserving local ownership and patient-focused care. They develop and manage physical rehabilitation operations in outpatient facilities, hospitals, and orthopedic specialty centers, serving as a strategic partner for independent practitioners and health systems.
