Front Office Assistant
Are you a customer-focused professional who thrives in a fast-paced healthcare environment? Baptist Health is seeking an experienced Front Office Assistant to join our growing team in Pinson, Alabama. We are looking for someone who is organized, compassionate, and committed to providing an exceptional patient experience while supporting daily clinic operations.
Location📍 4360 Main Street, Pinson, AL 35126
Schedule⏰ Monday-Friday | 7:30 AM - 4:00 PMHours may be adjusted once the new provider joins the practice.
About Baptist Health Medical Group
Baptist Health Medical Group is a physician-led group established on a foundation of compassionate care and clinical excellence. Guided by this commitment to compassion and excellence, our teams of physicians, advanced practice professionals, nurses, clinicians and office staff work together to meet every patient’s total healthcare needs.
As part of Baptist Health’s extensive network of comprehensive healthcare services, Baptist Health Medical Group is committed to providing the community easy access to integrated care. Our expansive range of practices offer close-to-home locations and convenient appointment options.
Providing expert care in over 18 areas of focus — from primary care to specialty institutes — Baptist Health Medical Group includes more than 600 physicians and advanced practice professionals.
Baptist Health Offers Great NEW Competitive Pay and Great Benefits Package that Includes:
- Medical, Dental, Vision
- 403(b) Retirement Savings Plan
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (up to 5 weeks to start)
- Life Insurance
- Extended Leave Plan (ELP)
- Family Care (childcare, elder care, pet care)
- Paid Parental Leave
- Pet Insurance
- Car Insurance
- Educational Benefits including tuition reimbursement & monthly payments to help pay down any graduated school debt
Responsibilities
What You'll Do
As a Front Office Assistant, you will play a key role in ensuring smooth day-to-day operations by:
- Scheduling patient appointments according to practice protocols
- Verifying patient demographics and insurance information
- Providing excellent telephone coverage and customer service
- Processing medical record requests in accordance with policies and procedures
- Obtaining required authorizations and pre-certifications when needed
- Supporting patient registration and referral processes
- Assisting with billing-related requests
- Delivering a positive and professional experience for patients and families
Qualifications
What We're Looking For
- High School Diploma or equivalent
- Minimum 3 years of medical office, healthcare front desk, customer service, or clerical experience preferred
- Strong communication and multitasking skills
- Ability to thrive in a fast-paced clinical setting
- Proficiency with office technology and scheduling systems
- Passion for delivering outstanding patient service
Skills Required
- High school diploma or equivalent
- Minimum 3 years of medical office, healthcare front desk, customer service, or clerical experience
- Strong communication and multitasking skills
- Ability to work in a fast-paced clinical setting
- Proficiency with office technology and scheduling systems
- Commitment to providing outstanding patient service
Baptist Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baptist Health and has not been reviewed or approved by Baptist Health.
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Healthcare Strength — Multiple medical, dental, and vision plan options, plus wellness incentives and some no‑cost or subsidized elements, are highlighted across benefits materials. Feedback suggests these options are broad and competitive for healthcare roles.
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Leave & Time Off Breadth — Generous paid time off—sometimes noted as nearly five weeks for new full‑time employees—and options like PTO cash‑in are emphasized. Feedback suggests time‑off programs are a notable strength, though specifics vary by entity.
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Parental & Family Support — Paid parental leave, fertility and adoption assistance, and back‑up family care services are included in several locations. Feedback suggests these family‑focused offerings add meaningful value beyond core insurance.
Baptist Health Insights
What We Do
Baptist Health is a private, not-for-profit, faith-based healthcare system serving Central Alabama. Its network includes five acute-care hospitals, more than 1,700 licensed beds, a free-standing emergency room, and Baptist Health Medical Group primary and specialty care across more than 60 locations. Approximately 2,600 physicians and over 7,000 team members provide accessible, high-quality, compassionate care to area communities throughout Central Alabama.
