Florida Medical Clinic Orlando Health
Job Title: Front Office Assistant
Full Time: Monday - Friday 7:00 AM - 5:00 PM
Department: Podiatry
Location: The position involves traveling to Dade City & Wesley Chapel
Job Summary: The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Why is Florida Medical Clinic Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.✅ Financial & Retirement – Up to 5% employer match on retirement contributions.✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
ResponsibilitiesEssential Functions
- Schedules patient appointments according to practice specific scheduling protocols and patient preference, to include obtaining required pre-certification and authorization for office visit(s) when required.
- Obtains accurate and complete patient demographic and insurance information.
- Processes all requests for medical records according to Orlando Health and department specific policies and procedures.
- Adheres and assures compliance with Orlando Health and OHPE (OHPG, OPN) policy, procedures, and value statements.
- Demonstrates competency in use of office equipment, technology, and answers telephone calls appropriately.
- Demonstrate a Commitment to Excellence standards and actively engages to improve overall patient satisfaction experience.
- Interacts with patients and families in a professional manner.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
Other Related Functions
- Participates in Quality Assurance/Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies.
- Practices the efficient use of supplies.
- Assists billing service as requested.
Education/Training
- High School graduate or equivalent.
Licensure/Certification
- None.
Experience
- Six (6) months experience in a clerical office, or general business, and/or customer service setting
Skills Required
- High school graduate or equivalent
- Six months of experience in a clerical office, general business, or customer service setting
Baptist Health Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baptist Health and has not been reviewed or approved by Baptist Health.
-
Healthcare Strength — Multiple medical, dental, and vision plan options, plus wellness incentives and some no‑cost or subsidized elements, are highlighted across benefits materials. Feedback suggests these options are broad and competitive for healthcare roles.
-
Leave & Time Off Breadth — Generous paid time off—sometimes noted as nearly five weeks for new full‑time employees—and options like PTO cash‑in are emphasized. Feedback suggests time‑off programs are a notable strength, though specifics vary by entity.
-
Parental & Family Support — Paid parental leave, fertility and adoption assistance, and back‑up family care services are included in several locations. Feedback suggests these family‑focused offerings add meaningful value beyond core insurance.
Baptist Health Insights
What We Do
Baptist Health is a private, not-for-profit, faith-based healthcare system serving Central Alabama. Its network includes five acute-care hospitals, more than 1,700 licensed beds, a free-standing emergency room, and Baptist Health Medical Group primary and specialty care across more than 60 locations. Approximately 2,600 physicians and over 7,000 team members provide accessible, high-quality, compassionate care to area communities throughout Central Alabama.
