Florida Medical Clinic Orlando Health
Job Title: Front Office Assistant
Schedule Hours: Monday - Friday 7:00am - 4:00pm or 8:00am-5:00PM
Department: OB/GYN
Location: 2352 Bruce B Downs Blvd, Suite 205, Wesley Chapel, FL 33544
**MUST BE BILINGUAL**
**Travel is required based on business needs**
secondary location: 7760 Curley Road, Suite 201, Wesley Chapel, FL 33545
Position Summary
The front office assistant provides support with the daily activities for ambulatory/physician office operations, including patient registration, telephone coverage, appointment scheduling, and patient referrals under the supervision of Manager Practice Operations, Medical Office Manager, Academic Program Manager, Academic Nurse Manager and/or Practice Site Supervisor.
Why is Florida Medical Clinic Orlando Health your best place to work?
✅ Education & Career Growth – Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.
✅ Health & Wellness – Comprehensive medical, dental, vision, free virtual visits, and well-being programs.
✅ Financial & Retirement – Up to 5% employer match on retirement contributions.
✅ Work-Life Balance – Four weeks of paid parental leave, PTO, and flexible leave options.
✅ Family & Pet Support – Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.
ResponsibilitiesWhat You Will Do
- Adheres and assures cmpliance with Orlando Health and department specific policy, procedures, value statements and Commitment to Excellence standards.
- Able to handle multiple simultaneous tasks, answer telephone, take messages, file lab reports, medical records and other information according to practice policies and procedures.
- Performs word processing and spreadsheet data.
- Performs charge entry and cash handling.
- Acts as a liaison between the physician, patient and insurance companies to include obtaining referrals and/or authorizations.
- Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
- Maintains compliance with all Orlando Health policies and procedures.
- Participates in Quality Assurance and Quality Indicator activities as assigned.
- Demonstrates awareness of legal issues, patient rights and compliance with standards of regulatory and accrediting agencies. Practices the efficient use of supplies.
- Maintains a clean, safe and organized office.
- Act as a Liaison to assist office billing service as requested.
Qualifications
- High School graduate or equivalent.
- Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
- Knowledge of ICD & CPT.
- Two (2) years’ experience in a medical office environment.
Skills Required
- Bilingual communication ability
- High school diploma or equivalent
- Typing speed of approximately 30 words per minute or demonstrated competency with a practice management computer system
- Knowledge of ICD and CPT
- Two years of experience in a medical office environment
What We Do
Florida Medical Clinic Orlando Health is a multi-specialty medical provider serving Tampa Bay communities. It offers primary and specialty care across more than 40 medical and surgical disciplines, including family medicine, cardiology, orthopedics, gastroenterology, and rheumatology. Its services range from preventive care and wellness visits to advanced specialty treatment, chronic-condition management, radiology, laboratory services, urgent care, and surgery, emphasizing integrated, coordinated, patient-centered care.
